Shop Sales Assistant

Vacancy Title: Shop Sales Assistant Immediate start available. Location: Drybrook, Gloucestershire Salary: £ excellent + benefits after a probationary period Hours: Weekdays: 7.30am - 5.00 pm Monday to Friday with a 10 minute paid morning break and a ¾ hour unpaid lunch break Saturdays: 7:30am – 12:00noon. However, 6 paid concessionary Saturdays off are given in a year. An additional 6 unpaid Saturdays off are also offered – which you may opt in or out of as you wish. Description: Hale & Co. (Drybrook) Ltd is an independent, family-run Timber & Builders’ Merchants, established for many years with an excellent reputation. As a member of the Customer Service team, you will be the first point of contact for many of our clients. You will be based in our Main Shop (although you may be required to work in other departments from time to time), where we stock our decorating supplies, gardening & construction tools, hardware, workwear, electrical and cleaning materials and from where we operate our paint mixing and key cutting services. Like all our members of staff, you will be an ambassador for Hale & Co. In the Shop, you will work as part of a small team serving trade and retail customers. You will be required to promote, improve and increase profitable sales for the Company through excellent customer service. You will also be involved in stock merchandising, stock checks and stock ordering and will be required to improve and maintain good product knowledge of all products stocked and displayed. The main activities of this job role are: Counter Sales • Greeting and serving customers quickly and efficiently • Identifying customers' requirements, advising on product use, selling the benefits, overcoming objections & making sales • Proactively maximising margin • Proactively recommending add on sales and promoting special offers • Processing orders and sales on our computer system Stock Control • Monitoring stock levels • Ordering stock within the Company's timescale criteria, raising Purchase Orders • Receiving stock on to the computer system • Putting stock away • Liaising with the Purchase Ledger Team to resolve queries Merchandising • Ensuring shelf labelling is up to date • Maintaining stock displays • Rotating stock Health and Safety • Ensuring that rubbish is cleared away daily and not allowed to accumulate • Ensuring all floors and passageways are free from obstruction • Complying with health and safety procedures at all times • Reporting any unlawful behaviour to the Management Team General • Maintaining change levels in the till • Maintaining printer and card machine paper • Picking goods for delivery • Taking an active part in the shop opening and closing procedures You will ideally have a working knowledge of building materials, although this is not essential. You will be customer-focused, motivated, willing to work under instruction as part of a team and be able to use your own initiative to resolve customer queries. You can look forward to a competitive salary and a generous range of benefits including: 22 days holiday a year plus bank holidays, with the exception of Good Friday (this is paid at double time, with a day in lieu given at Christmas). The holiday year runs from 1st April to 31st March. After successful completion of a three-month qualifying period, you would also be entitled to join the following… Group Personal Pension Scheme – a minimum 3% contribution from the employee, the Company will contribute 5% Private Medical Care Scheme Health Cashplan Scheme (covers more ‘day-to-day’ expenses than the above, such as dental and optical charges) Staff Purchase Scheme – cost plus 5% on most products (some exceptions apply) Company uniform and necessary training will be given, but the Company reserves the right to deduct the cost from wages if an employee leaves before the probationary period is complete. Job Type: Full-time Benefits: • Company pension • Employee discount • Free parking • On-site parking Work Location: In person