Sister/Charge Nurse

Our patients, customers and partners deserve the highest standards: to expect that we do no harm (Safety) and that we make a positive difference to their health and wellbeing (Effectiveness). We want to be the best and safest health and wellbeing provider so that our patients, customers and partners have an exceptional Experience, inspiring patient and public confidence in our care. To provide strong clinical leadership to a clinical area, leading and managing a clinical team and championing the delivery of the highest quality patient care: care that is patient-centred, evidence-based, brand-defining and innovative; delivered by a trained, motivated, and compassionate team; in line with organisational, regulatory and governance requirements. As a clinical leader, to support the implementation of local strategy, role-modelling and championing clinical excellence and deputising for the Clinical Head of Department in their absence. Key Result Area: Key Responsibilities: Performance Indicators/ metrics/ result for Key Result Area: Safety * To lead and champion patient safety in the department, seeking out potential issues and encouraging staff to call out and report safety concerns. * To promote effective clinical risk management within the department - undertaking risk assessments and investigations, developing mitigation and escalation plans and contributing towards the maintenance of the departmental risk register. * To proactively identify and manage departmental safety issues and risks in accordance with regulation. * To promote and embed a safe working environment for patients, visitors and staff (in full compliance with all policies and procedures). * To contribute towards high quality and timely incident investigations. * To champion safeguarding, addressing and escalating concerns. * To champion infection prevention throughout the department, ensuring compliance with evidence-based standards and best practices in surveillance and antimicrobial management. * Regulatory inspection reports (CQC/HIS/HIW). * Compliance with policies and procedures * Quality assurance review results * Clinical KPI's * Stakeholder feedback (patients, staff and consultants) * Patient satisfaction scores * Audit results * Up to date departmental risk register * Effective Investigation and closure of Datix Incidents * Accurate record keeping To promote an ethos of patient confidentiality throughout the department, ensuring that all confidential data is managed in line with data protection requirements and that any concerns are escalated. * To champion evidence-based practices in medicines management, administering, supplying and prescribing in line with own scope of practice and NMC guidelines and organisational policies and procedures. Effectiveness * To lead and promote governance activity, championing clinical effectiveness and ensuring full compliance with Nuffield Health's Quality governance framework and national standards, e.g. CQC/HIW/HIS Regulation, fundamentals of care, professional standards and evidence-based guidelines. * To contribute towards the department's action and service development plans (in line with own role and sphere of practice). * To implement all policies and procedures across the department, role modelling clinical excellence and driving consistency, comprehension and compliance. * To identify resource requirements (pertaining to specialist area) and communicate these to the hospital's clinical leadership team, ensuring the delivery of a fit for purpose and clinically efficient service. * In partnership with Clinical Head of Department, to monitor the use of clinical resources (direct and indirect costs) within the department, ensuring clinical and resource efficiency. * To secure and oversee the provision and quality of equipment and consumables required within the department, ensuring quality in usage and clinical efficiency. * To identify opportunities and drive quality improvement and assurance activity throughout the department, supporting the delivery of Nuffield Health's clinical audit schedule and continuous improvement cycle. * To support the investigation of legal, professional or organisational breaches (as required), ensuring effective management and resolution. * To contribute towards local and organisational governance as required, e.g. local projects, Service evaluation, Policy/SOP Development, EAG activity, and locally disseminate. * To develop clinical competencies in line with clinical needs, policy recommendations, risk assessments and evidence-based guidelines. * To collaborate with other clinical leaders and specialists within the Hospital, building strong working relationships that enhance patient care and service delivery. * Regulatory inspection reports (CQC/HIS/HIW) * Professional Standards (NMC, HCPC, GMC, RCN); National Guidelines (NICE, Evidence-based protocols) * Compliance with policies and procedures * Quality assurance review results * Clinical KPI's * Audit results * Patient reported outcome measures * Direct/indirect staff costs; efficient use of departmental resources; * Safe and effective staffing levels; appropriate skill-mix * Governance deliverables e.g. Projects, Development of policies/SOPs, Competency toolkits, EAG engagement (as applicable) Patient Experience * To promote the Nuffield Way of Caring throughout the department, role-modelling brand values and ensuring exceptional standards of patient care. * To oversee care delivery and management in the department, ensuring that all team members treat patients, families, friends and representatives with kindness, dignity, * Stakeholder feedback (patients, staff and consultants): Complaints and accolades * Brand values and behaviours respect and compassion and support them to cope emotionally with their care, treatment or condition. * To be present, available and accessible to patients, families and friends, involving them in their care. * To manage and deliver care in accordance with the nursing process: assessing, planning, implementing and evaluating clinical interventions and care packages ensuring quality patient care. * To take on additional responsibilities and extend scope of practice in accordance with patient, clinical and service needs eg. Trainer/Link Practitioner. * To contribute towards patient and clinical data reporting, submitting specialist data in response to internal, external and regulatory requests. * To champion practices in the department which safeguard and enhance the care of vulnerable people, ensuring that the patient remains at the centre of decision-making. * To respond to patients and others involved in accidents, incidents, concerns, complaints and claims, in compliance with duty of candour principles, escalating where appropriate to more senior clinicians. * To seek opportunities to evaluate patient experience within the department, learning from complaints, accolades and feedback and continually striving towards the delivery of seamless patient care. * Compliance with policies and procedures * Patient satisfaction scores and experience measures * Regulatory inspection reports (CQC/HIS/HIW) * Audit results * Quality assurance action plans Well-led (Leadership) * To champion the organisation's brand values within the department. * To act as a role model, leading, coaching and mentoring staff, and promoting the adoption of evidence-based and innovative practices. * To encourage a culture of openness that values individuality and an environment where every member of staff feels safe and "free to speak up" with confidence. * To support the Clinical Head of Department with the management of the department, providing clinical leadership, shift management and appropriate delegation of work, encouraging strong performance, self-appraisal, continuing development and open and honest conversations. * To engage with and keep abreast of internal and external developments, cascading innovations and information in a way that informs, motivates and inspires the clinical team. * To contribute towards the development of training, development and succession plans that enhance individual and team performance (as appropriate). * To support recruitment, selection, retention, and absence management activity (as required). * To support the revalidation processes required for continued professional practice. * To champion equality, diversity and inclusion. * To deputise for the Clinical Head of Department (as required). * To act as a sign-off mentor (post-qualification) * Leadership MOT * Brand values and leadership behaviours * Strong clinical performance * Regular performance excellence conversations with direct reports (if applicable) * Identification of departmental training needs * Compliance with policies and procedures * Successful completion of mandatory/role-essential training and competency-based assessments (relevant to role Job description Job responsibilities Our patients, customers and partners deserve the highest standards: to expect that we do no harm (Safety) and that we make a positive difference to their health and wellbeing (Effectiveness). We want to be the best and safest health and wellbeing provider so that our patients, customers and partners have an exceptional Experience, inspiring patient and public confidence in our care. To provide strong clinical leadership to a clinical area, leading and managing a clinical team and championing the delivery of the highest quality patient care: care that is patient-centred, evidence-based, brand-defining and innovative; delivered by a trained, motivated, and compassionate team; in line with organisational, regulatory and governance requirements. As a clinical leader, to support the implementation of local strategy, role-modelling and championing clinical excellence and deputising for the Clinical Head of Department in their absence. Key Result Area: Key Responsibilities: Performance Indicators/ metrics/ result for Key Result Area: Safety * To lead and champion patient safety in the department, seeking out potential issues and encouraging staff to call out and report safety concerns. * To promote effective clinical risk management within the department - undertaking risk assessments and investigations, developing mitigation and escalation plans and contributing towards the maintenance of the departmental risk register. * To proactively identify and manage departmental safety issues and risks in accordance with regulation. * To promote and embed a safe working environment for patients, visitors and staff (in full compliance with all policies and procedures). * To contribute towards high quality and timely incident investigations. * To champion safeguarding, addressing and escalating concerns. * To champion infection prevention throughout the department, ensuring compliance with evidence-based standards and best practices in surveillance and antimicrobial management. * Regulatory inspection reports (CQC/HIS/HIW). * Compliance with policies and procedures * Quality assurance review results * Clinical KPI's * Stakeholder feedback (patients, staff and consultants) * Patient satisfaction scores * Audit results * Up to date departmental risk register * Effective Investigation and closure of Datix Incidents * Accurate record keeping To promote an ethos of patient confidentiality throughout the department, ensuring that all confidential data is managed in line with data protection requirements and that any concerns are escalated. * To champion evidence-based practices in medicines management, administering, supplying and prescribing in line with own scope of practice and NMC guidelines and organisational policies and procedures. Effectiveness * To lead and promote governance activity, championing clinical effectiveness and ensuring full compliance with Nuffield Health's Quality governance framework and national standards, e.g. CQC/HIW/HIS Regulation, fundamentals of care, professional standards and evidence-based guidelines. * To contribute towards the department's action and service development plans (in line with own role and sphere of practice). * To implement all policies and procedures across the department, role modelling clinical excellence and driving consistency, comprehension and compliance. * To identify resource requirements (pertaining to specialist area) and communicate these to the hospital's clinical leadership team, ensuring the delivery of a fit for purpose and clinically efficient service. * In partnership with Clinical Head of Department, to monitor the use of clinical resources (direct and indirect costs) within the department, ensuring clinical and resource efficiency. * To secure and oversee the provision and quality of equipment and consumables required within the department, ensuring quality in usage and clinical efficiency. * To identify opportunities and drive quality improvement and assurance activity throughout the department, supporting the delivery of Nuffield Health's clinical audit schedule and continuous improvement cycle. * To support the investigation of legal, professional or organisational breaches (as required), ensuring effective management and resolution. * To contribute towards local and organisational governance as required, e.g. local projects, Service evaluation, Policy/SOP Development, EAG activity, and locally disseminate. * To develop clinical competencies in line with clinical needs, policy recommendations, risk assessments and evidence-based guidelines. * To collaborate with other clinical leaders and specialists within the Hospital, building strong working relationships that enhance patient care and service delivery. * Regulatory inspection reports (CQC/HIS/HIW) * Professional Standards (NMC, HCPC, GMC, RCN); National Guidelines (NICE, Evidence-based protocols) * Compliance with policies and procedures * Quality assurance review results * Clinical KPI's * Audit results * Patient reported outcome measures * Direct/indirect staff costs; efficient use of departmental resources; * Safe and effective staffing levels; appropriate skill-mix * Governance deliverables e.g. Projects, Development of policies/SOPs, Competency toolkits, EAG engagement (as applicable) Patient Experience * To promote the Nuffield Way of Caring throughout the department, role-modelling brand values and ensuring exceptional standards of patient care. * To oversee care delivery and management in the department, ensuring that all team members treat patients, families, friends and representatives with kindness, dignity, * Stakeholder feedback (patients, staff and consultants): Complaints and accolades * Brand values and behaviours respect and compassion and support them to cope emotionally with their care, treatment or condition. * To be present, available and accessible to patients, families and friends, involving them in their care. * To manage and deliver care in accordance with the nursing process: assessing, planning, implementing and evaluating clinical interventions and care packages ensuring quality patient care. * To take on additional responsibilities and extend scope of practice in accordance with patient, clinical and service needs eg. Trainer/Link Practitioner. * To contribute towards patient and clinical data reporting, submitting specialist data in response to internal, external and regulatory requests. * To champion practices in the department which safeguard and enhance the care of vulnerable people, ensuring that the patient remains at the centre of decision-making. * To respond to patients and others involved in accidents, incidents, concerns, complaints and claims, in compliance with duty of candour principles, escalating where appropriate to more senior clinicians. * To seek opportunities to evaluate patient experience within the department, learning from complaints, accolades and feedback and continually striving towards the delivery of seamless patient care. * Compliance with policies and procedures * Patient satisfaction scores and experience measures * Regulatory inspection reports (CQC/HIS/HIW) * Audit results * Quality assurance action plans Well-led (Leadership) * To champion the organisation's brand values within the department. * To act as a role model, leading, coaching and mentoring staff, and promoting the adoption of evidence-based and innovative practices. * To encourage a culture of openness that values individuality and an environment where every member of staff feels safe and "free to speak up" with confidence. * To support the Clinical Head of Department with the management of the department, providing clinical leadership, shift management and appropriate delegation of work, encouraging strong performance, self-appraisal, continuing development and open and honest conversations. * To engage with and keep abreast of internal and external developments, cascading innovations and information in a way that informs, motivates and inspires the clinical team. * To contribute towards the development of training, development and succession plans that enhance individual and team performance (as appropriate). * To support recruitment, selection, retention, and absence management activity (as required). * To support the revalidation processes required for continued professional practice. * To champion equality, diversity and inclusion. * To deputise for the Clinical Head of Department (as required). * To act as a sign-off mentor (post-qualification) * Leadership MOT * Brand values and leadership behaviours * Strong clinical performance * Regular performance excellence conversations with direct reports (if applicable) * Identification of departmental training needs * Compliance with policies and procedures * Successful completion of mandatory/role-essential training and competency-based assessments (relevant to role