Software Implementation Consultant / Customer Success Executive

We're working with an established and growing technology business looking to hire a Software Implementation Consultant to join their customer delivery team. This is an excellent opportunity for someone who enjoys working directly with customers to deliver successful software implementations from project kick-off through to go-live. You'll play a key role in ensuring customers adopt the platform successfully by managing implementations, configuring solutions, coordinating integrations, and delivering a seamless onboarding experience. The Role • Lead software implementation projects for new customers from discovery through to go-live. • Gather business and technical requirements to understand customer workflows and objectives. • Configure the software platform to meet customer requirements and best practices. • Coordinate data migrations and system integrations where required. • Work closely with internal Product, Engineering, Support, and Customer Success teams to ensure successful project delivery. • Deliver customer onboarding sessions, workshops, and end-user training. • Manage implementation timelines, milestones, risks, and stakeholder communication. • Provide post-implementation support to ensure a smooth transition into ongoing customer success. About You We're looking for someone with: • Experience delivering SaaS or enterprise software implementations. • Previous experience in an Implementation Consultant, Implementation Specialist, Implementation Manager, Professional Services, Solutions Consultant, Technical Consultant, or similar customer-facing role. • Strong project management and stakeholder management skills. • Experience gathering requirements and translating business needs into software solutions. • Knowledge of software configuration, customer onboarding, integrations, or data migration. • Excellent communication and presentation skills. • A proactive, organised, and customer-focused approach. Desirable Experience • Experience working with CRM, ERP, HR, Finance, or other business software platforms. • Exposure to APIs or third-party integrations. • Experience within a fast-paced SaaS or technology environment. • Familiarity with implementation methodologies or project delivery frameworks. What's on Offer • Competitive salary and benefits package. • Hybrid working arrangements. • Opportunity to work on varied implementation projects. • Collaborative and supportive team environment. • Ongoing learning and professional development. • Clear opportunities for career progression within a growing technology business. If you have experience delivering successful software implementations and enjoy working with customers to bring technology solutions to life, we'd love to hear from you. Key words: Software Implementation, Implementation Consultant, Implementation Specialist, Implementation Manager, Implementation Engineer, Technical Consultant, Solutions Consultant, Professional Services, Professional Services Consultant, Customer Implementation, Customer Onboarding, Client Onboarding.