Spare Parts Team Leader

REED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Spare Parts Team Leader. This is a key leadership role where you will not only manage and develop a team of Coordinators but also take ownership of your own portfolio of customer accounts, suppliers, and orders. You will play a vital role in driving performance, improving processes, and supporting commercial growth by combining strong leadership with a customer focused, detail driven approach. Key Responsibilities Parts Coordination and Customer Management • Manage your own portfolio of customer enquiries and parts orders from quotation through to invoice and completion • Act as the escalation point for key customers and resolve complex issues efficiently • Build and maintain strong relationships with OEM suppliers, escalating performance issues where required • Ensure accurate and up-to-date records are maintained in CRM (Dynamics 365) and Business Central • Oversee team compliance with SLAs including response times and delivery expectations Team Leadership and Development • Lead, mentor, and develop a team of Spare Parts Coordinators • Conduct regular 1:1s, performance reviews, and annual appraisals • Set clear KPIs covering operational output and proactive sales activity • Drive team capability through training and knowledge sharing • Hold weekly team meetings to review pipeline, orders, and improvement actions • Address performance issues constructively and promptly Commercial Growth • Shift team activity from reactive processing to proactive sales engagement • Drive quotation follow ups, upselling, and re-engagement of dormant accounts • Ensure strong margin management, escalating exceptions where necessary • Collaborate with internal teams (Operations, Service, Sales, Workshop, etc.) to maximise opportunities • Provide accurate data and insights to support commercial strategy and customer reviews Reporting and Compliance • Deliver weekly performance reports on team output, pipeline, and key accounts • Ensure compliance with QHSE and ISO standards • Support system improvements in Dynamics 365 and Business Central • Promote continuous improvement across processes and performance Experience and Skills Requied • Proven experience in a B2B parts or technical sales environment • Hands on experience managing orders from quotation through to invoicing • Previous experience leading or supervising a small team • Strong track record of improving team performance and driving proactive sales activity • Confident dealing with customer escalations and supplier negotiations • Strong CRM experience (e.g., Dynamics 365) • Proficient in Microsoft Office and ERP/order management systems • Knowledge of international shipping, customs, and Incoterms Personal Attributes • Hands-on, lead from the front approach • Proactive and results driven • Strong problem solving and organisational skills • Calm under pressure, especially during escalations • Passionate about developing others and building high performing teams • Professional, honest and reliable Hours of Work: Monday – Thursday, 8:30am – 5:00pm Friday - 8:30am – 3:30pm Please note that this role is fully office based.