Stores Controller

Customer Operations Advisor • Location: Broughton, Flintshire, CH4 • Salary: £12.81/hour, £26,644.80/annum (based on 40 hours per week) • Job Type: Full-time Join our team as a Customer Operations Advisor, where you will be instrumental in delivering both Stores and Customer Service functions within a highly regulated environment. This role is perfect for someone with a strong safety-first mindset, as it operates within a health & safety-focused setting that undergoes regular external audits. Day-to-day of the role: Stores Operations (Approx. 50%) • Receive, check, store, and issue stock in accordance with company procedures. • Maintain accurate stock records and support inventory control activities. • Ensure the stores area is clean, organised, and compliant with health & safety standards. • Support efficient material flow to minimise disruption to operations. • Identify and report any stock discrepancies or damaged goods. Customer Service (Approx. 50%) • Serve as the first point of contact for customers and internal stakeholders. • Respond professionally to enquiries, requests, and issues. • Deliver polite, helpful, and solution-focused service. • Collaborate with wider teams to meet customer and operational requirements. Health & Safety • Adhere to all site health & safety procedures and safe systems of work. • Participate in frequent Health & Safety audits, including three audits per week conducted by Airbus. • Proactively raise concerns, near misses, and improvement opportunities. Required Skills & Qualifications: • Previous experience in a stores, warehouse, or logistics environment. • Demonstrable customer service experience. • Strong awareness of health & safety responsibilities. • Good communication skills. • Reliable, organised, and able to work flexibly. Desirable: • Experience in a highly regulated or audited environment. • Familiarity with stock control systems. Personal Attributes: • Safety-conscious and responsible. • Customer-focused with a professional manner. • Able to balance operational and service-based tasks. • Comfortable working independently and as part of a team. Benefits: • Competitive hourly rate and annual salary. • Flexible working hours. • Opportunity to work in a dynamic and safety-focused environment.