Support Worker / Coach

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. Strengths-Based Housing Support Worker/Coach Have you had experience working as a housing support worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a strengths-based Housing Support Coach to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution. What we have to offer • Competitive Salary - £ Hours) • A contributory pension scheme • 225 Hours Annual Leave rising to 285 with length of service • An online bespoke Mandatory training package including a wide range of additional resources to support your development • A range of learning and development opportunities up to and including Level 5 • Medicash and Employee Assistance Programme Responsibilities as a Housing Support Coach will include: • Managing and inspiring positive change for a caseload of residents within a psychologically informed hostel-environment • Supporting those who access the service to settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them • Educating residents on harm reduction around substance misuse and supporting those who are contemplating recovery from addictions to understand the steps required to access various treatment options • Planning future long-term accommodation and resettlement options via a personalised strengths-based support plan • Offering ongoing coaching, advice, and guidance on housing/resettlement related issues from the beginning of a resident’s tenancy through to their planned exit • Conducting ‘trauma aware’ needs and risk assessments, and updating when necessary • Exploring education, training, and employment options with residents • Empowering residents to sustain their welfare benefits, manage their tenancy and comply with key functions that are necessary to support their basic needs/finances • Referring clients to relevant specialist support agencies to assist with support that cannot be met within the service remit • Liaising with external agencies (from a multidisciplinary perspective) on behalf of residents to ensure they can access what they need from services • Working as part of a team overseeing the health and safety of the building and all residents/visitors/co-workers whilst on shift • Completing regular resident welfare checks (as required) throughout the shift • Completing thorough case notes for all residents throughout the shift and providing a detailed handover to the next members of staff coming on shift • Supporting residents to maintain contact with specialist and clinical agencies • Reporting any incidents or concerns to the Project Manager • Effectively managing and reporting incidents that occur within the service in-line with New Start’s serious incident protocol What we are looking for in a Support Coach: • Experience of working with individuals with complex needs, substance misuse issues, mental health, trauma, and/or offending backgrounds • Experience of working collaboratively with other agencies both voluntary and statutory • Experience and understanding of safeguarding vulnerable people • Previous experience of working in a hostel setting or delivering support via outreach work/in-reach work • An excellent understanding of homelessness/rough sleeping, substance misuse, harm reduction and managing complex needs/behaviours • An ability to motivate people and build positive connections • Knowledge and experience of how to support people from a person-centred perspective, positively engaging people through a process that is led by them • Ability to accurately record information, such as case notes, risk assessments, support plans and incident forms • Experience of working with Mainstay would also be desired, however full training will be provided This post is subject to enhanced DBS criminal record disclosure The post is rota-based which may include weekends/unsociable hours as the role supports a service wide day/evening rota.