Technical Account Manager

Technical Account Manager Location: Hybrid / London (2 days per week) Salary: £ + commission Job Type: Full-Time, Permanent We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team. This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments. Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives. As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement. Key Responsibilities • Building and maintaining strong relationships with key client stakeholders. • Conducting regular service reviews and account management meetings. • Providing strategic guidance and recommendations to customers. • Identifying opportunities to enhance customers' IT environments and services. • Liaising with technical, service delivery and project teams to ensure successful outcomes. • Producing account plans, service reports and technology roadmaps. • Supporting contract renewals and identifying opportunities for account growth. • Monitoring customer satisfaction and driving service improvements. • Managing escalations and ensuring issues are resolved effectively and professionally. • Acting as the voice of the customer across the organisation. Experience Required • Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role. • Strong knowledge of IT infrastructure, cloud solutions and managed services. • Excellent relationship-building and stakeholder management skills. • The ability to translate technical concepts into clear business benefits. • Strong commercial awareness and experience developing client accounts. • Excellent communication, presentation and organisational skills. • A proactive, consultative and customer-focused approach. • The ability to work collaboratively with technical and commercial teams. • Knowledge of Microsoft 365 and Azure technologies. • Experience within a Managed Service Provider (MSP) environment. Location: Hybrid / London (2 days per week) Salary: £ + commission Must be eligible to work in the UK.