Technical Lead

Location: Redhill or Manchester Reporting to: Claims Director Salary: £50,000 per annum Contract: Permanent, full time Verlingue is an independent family owned insurance broker with 6 offices in the UK and a headcount of over 200. When joining Verlingue you will see how we live our values of Exceptional, Proud and Inclusive on a day to day basis and will be part of a business that embraces change, supports its people and encourages professional development. We also actively seek applications from Career Returners. Verlingue's Claims function is a key differentiator – positioned as the "shop window" of the business – and is central to the company's client proposition, reputation, and growth strategy. We are seeking an experienced Technical Lead to deliver high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims. This is a senior specialist role offering significant influence over claims direction and strong opportunities for developing teams across both offices. Key Accountabilities Technical Claims Leadership • Lead handling of high-value, complex claims, providing technical direction and oversight • Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes • Establish and implement claims strategies, including litigation management where required • Act as escalation point for technically challenging or contentious claims Client Advisory & Relationship Management • Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance • Attend client sites and critical incidents, supporting from day one of a claim event • Support client presentations, renewals, and tenders through demonstrating claims value • Build and maintain strong relationships with key clients and market stakeholders Negotiation & Market Engagement • Lead complex negotiations with insurers, loss adjusters, and legal representatives • Proactively drive early coverage agreement and efficient settlement strategies • Leverage market relationships to improve outcomes on difficult or sensitive claims • Challenge insurer and supplier performance where required Claims Performance & Insight • Analyse claims data to identify trends, risks, and improvement opportunities • Provide meaningful, insight-led management information to clients and internal stakeholders • Contribute to development of claims propositions and service enhancements • Support embedding of data-driven decision making within the Claims team Leadership, Coaching & Capability Development • Act as a mentor and technical coach to colleagues across the Claims function • Raise overall team capability through knowledge sharing and case reviews • Contribute to technical frameworks, standards, and best practices • Support succession planning and talent development within the team Operational Excellence & Governance • Ensure claims are managed in line with agreed service standards, SLAs, and KPIs • Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles • Ensure accurate and timely use of systems (including Acturis) and data recording • Maintain strong control of costs, leakage, and supplier performance Collaboration & Business Contribution • Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions • Contribute to business strategy, client retention initiatives, and growth opportunities • Represent Claims in internal committees, projects, and strategic initiatives Person Specification • Strong technical understanding of policy wordings and legal frameworks • Excellent negotiation and dispute resolution skills • Ability to translate claims data into commercial insight and client value • Strong stakeholder management and communication capabilities • Systems proficiency (Acturis and Microsoft Office) • Commercially aware and outcome-focused • Credible, confident, and trusted by clients and the market • Proactive, resilient, and solutions-oriented • Collaborative leader with a passion for developing others • Aligned to Verlingue's culture and values • Considerable experience in complex claims handling within insurance broking or related environment • Proven track record of managing high-value claims and delivering strong client outcomes • Experience in a senior or leadership role within a claims team – desirable • Relevant CII qualification (Diploma or equivalent) – desirable REF-229 272