Technical Operations Manager

Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT We're looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service. This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment. What you'll be doing • Leading and developing Technical Support and Field Service teams • Acting as the senior technical escalation point for complex customer and operational issues • Driving SLA performance, service quality and customer satisfaction • Managing installation quality, audits, and technical standards • Working with OEMs, dealer groups and third-party installation partners • Monitoring device performance and operational KPIs to improve reliability and service delivery • Implementing process improvements and driving operational excellence • Supporting compliance, certification activities and technical governance What we're looking for • Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management • Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration • Experience managing technical teams and third-party service providers • A data-driven approach to problem solving and continuous improvement • Excellent stakeholder management and communication skills • Auto-electrical qualifications or equivalent automotive electrical experience desirable • Full UK driving licence Why apply? • Hybrid working environment • Opportunity to lead and shape a critical technical function • Exposure to innovative connected vehicle technologies • Collaborative and supportive team culture • Excellent career development opportunities Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT