Technical Repair Coordinator (Trainee)

Are you looking to kick-start your career within an office environment? A fantastic opportunity has arisen for a confident and detail-oriented individual to join a hard-working team as a Trainee Technical Repair Coordinator. This full-time position offers comprehensive training and support for professional development. The Role: As a Technical Repair Coordinator, you will be responsible for a variety of tasks crucial to the repair process of claims. Your main duties will include: • Instructing repairers on new and existing claims. • Allocating vehicles to appropriate repairers or finding alternatives if needed. • Authorising estimates within set limits and escalating those exceeding limits to Engineers. • Processing estimates, supplementary estimates, and invoices. • Liaising with Engineers, Repairers, and Insurers for updates. • Providing updates to Trusts, Scheme members, and Drivers on repair progress. • Reviewing end-of-lease charges. • Supporting assigned handlers with repair actions. • Updating claim status and records. • Undertaking diary chasing. • Handling incoming calls to the department. About You: The ideal candidate will be eager to learn and possess the following: Experience: • Previous office skills are an advantage although candidates with a good education and customer service experience will be considered. Qualifications: • GCSE (or equivalent) in English and Maths is essential. Skills: • Great customer service skills • A confident telephone manner. • High-level interpersonal skills. • Excellent attention to detail. • Ability to follow set procedures meticulously. • Computer literate with good computer and keyboard skills. • Strong planning, organisational, and time management skills. • A flexible approach to work, with the ability to adapt to new practices. Office based Monday to Friday, 9am to 5pm