Technical Support Associate (IT Support, MSP)

Technical Support Associate (MSP) Central Bristol | Office-Based (5 Days Per Week) Up to £30,000 + Excellent Benefits Looking to build your career within a fast-growing Managed Service Provider? We're recruiting a Technical Support Associate to support customers across a range of IT services, helping resolve issues, coordinate support activities and deliver an excellent customer experience. This is an ideal opportunity for someone with experience in a Service Desk, IT Support, Customer Support or MSP environment who enjoys working with customers and wants to develop their technical and professional skills. What You'll Be Doing • Acting as a key point of contact for customers • Supporting service requests, incidents and escalations • Coordinating with technical teams to resolve issues • Supporting customer onboarding and service adoption • Monitoring customer satisfaction and service performance • Identifying opportunities for service improvement • Building strong customer relationships What We're Looking For • Experience in an IT Support, Service Desk, MSP or customer-facing technical role • Strong communication and customer service skills • Good organisational and problem-solving abilities • Experience using service desk, CRM or ITSM systems • Understanding of Microsoft technologies and IT support environments • ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol office 5 days per week Benefits • Pension matched up to 6% • Private Healthcare • EMI Share Scheme • 25 Days Holiday + Bank Holidays • Birthday Off • Life Assurance • Excellent training and career development opportunities If you're looking for a role where you can develop your technical skills, work closely with customers and build a long-term career in managed services, we'd love to hear from you. RSG Plc is acting as an Employment Agency in relation to this vacancy.