Technical Support Consultant

Technical Support Consultant Up to £50,000 | Bristol | Hybrid Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol. This is an opportunity to join a collaborative technical support team supporting specialist pensions and pensioner payroll software used by clients across the UK. This role would suit someone with previous application or technical support experience and a background in pensioner payroll, pensions administration or pension payroll operations who enjoys problem solving and working with clients. What you'll be doing • Providing technical support for software applications via phone, email and Microsoft Teams • Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved • Troubleshooting application issues and resolving problems where possible • Escalating more complex issues to internal technical specialists when required • Supporting user administration, including password resets and account management • Working closely with clients to provide guidance and effective resolutions • Producing and maintaining support documentation and knowledge articles • Collaborating with colleagues to improve processes and share knowledge • Using your pensioner payroll knowledge to investigate client queries relating to payroll calculations, pension increases, deductions, arrears, overpayments and payment outputs. • Identifying when payroll-related issues could impact pensioner payments and escalating where appropriate. What you'll bringEssential • Previous experience within Application Support, Technical Support or IT Support. • Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position. • Understanding of the end-to-end pensioner payroll lifecycle. • Experience working with ticketing systems and managing incidents. • Strong troubleshooting and problem-solving skills. • Excellent communication and customer service skills. Desirable • SQL knowledge • Active Directory • Microsoft Office 365 • Windows Server • JIRA • Confluence What's on offer • Salary up to £50,000 depending on experience • Hybrid working • Structured training and ongoing development • Supportive and collaborative team environment • Opportunity to develop within a specialist software business Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!