Technical Support Engineer

Technical Support Engineer - BedfordOur client is looking to recruit a talented Technical Support Engineer to join their growing specialist engineering team in Bedford. Working within the environmental monitoring and instrumentation sector, you'll provide expert support on industry-leading noise, vibration and air quality monitoring systems, helping customers get the very best from cutting-edge technology. This is an excellent opportunity to join an established and innovative business that invests in its people, offering comprehensive training, long-term career development and the chance to work with highly specialised equipment used across a wide range of industries. Why Join? • Join a respected and growing engineering business within a specialist industry. • Work with cutting-edge monitoring and measurement technology. • Receive tailored training and ongoing career development. • Genuine opportunities for long-term progression. • Be part of a supportive, collaborative and knowledgeable team. • Modern office environment with free on-site parking. About You • A degree (or equivalent) in Electronics, Electrical, Audio, Acoustical Engineering or Instrumentation, or relevant technical experience. • Ideally 2+ years' experience in technical support, field service or a similar engineering role. • Experience with scientific, industrial or electronic instrumentation is preferred. • Strong fault-finding skills across hardware and software. • Excellent communication skills with a customer-focused approach. • Well organised, proactive and eager to develop your technical expertise. What You'll Be Doing • Providing first and second-line technical support via phone, email and remote access. • Diagnosing, troubleshooting and commissioning specialist monitoring equipment and software. • Assisting customers with installation, calibration, firmware updates and ongoing technical support. • Preparing equipment for dispatch, servicing, repairs and hire. • Delivering customer training and producing technical documentation. • Supporting demonstrations, site visits and maintaining accurate service records. Benefits • Salary up to £30,000, depending on experience. • 25 days annual leave plus bank holidays, with the option to buy or sell additional leave. • Additional holiday entitlement for long service. • Tailored training and excellent career development. • Monday-Friday, 8:30am-4:30pm. • Full-time, permanent office-based role in Bedford. For more information, contact Olivia Key at Penguin Recruitment.