Technical Support Specialist

Technical Support Specialist - Automotive Location: UK Field-Based Salary: Competitive DOE + Benefits Job Type: Full-Time, Permanent About the Role We are recruiting on behalf of a well-established automotive organisation seeking an experienced Technical Support Specialist to join its growing Aftersales function. This is an excellent opportunity for a technically skilled automotive professional to play a key role in supporting a nationwide retailer network, resolving complex vehicle concerns, and contributing to continuous product improvement. The successful candidate will act as a subject matter expert, working closely with retailers, technical teams, quality functions, and customer support departments to ensure technical issues are investigated thoroughly and resolved efficiently. Key Responsibilities • Take ownership of technical cases from initial investigation through to resolution. • Provide technical support to a network of retailers and repairers across the UK. • Conduct on-site technical investigations and produce detailed reports. • Manage multiple technical concerns simultaneously and prioritise accordingly. • Escalate complex issues to specialist engineering teams when required. • Support product quality investigations by providing technical feedback and analysis. • Assist customer support teams with the technical assessment of customer concerns. • Review and evaluate technical information and documentation. • Develop and deliver technical training sessions, presentations, and workshops. • Create and maintain technical communications, diagnostic procedures, and support materials. • Provide technical guidance to warranty and aftersales teams. • Support the development and continuous improvement of technical support processes. About You Essential Requirements • A formal technical or engineering-based qualification, Master Technician status or suitable experience may be considered in lieu. • Minimum 5 years' experience within an automotive technical support, diagnostic, engineering, or Master Technician environment. • Strong diagnostic and fault-finding capabilities across modern vehicle systems. • Experience using manufacturer diagnostic equipment and technical analysis tools. • Ability to interpret electrical diagrams, schematics, and technical documentation. • Excellent communication and stakeholder-management skills. • Customer-focused with a proactive approach to problem solving. • Strong Microsoft Office skills. • Full UK driving licence. • Willingness to travel and stay away from home as and when the role requires. Desirable • Hybrid and Electric Vehicle qualifications or relevant experience. • Experience supporting retailer, dealer, or service networks. • Previous experience within an automotive manufacturer, importer, or technical services environment. • Experience delivering technical training and coaching. What's on Offer • Competitive salary and benefits package. • Opportunity to join a growing and innovative automotive business. • Varied role combining technical investigations, field support, and training. • Exposure to advanced vehicle technologies. • Ongoing career development and progression opportunities. If you're an experienced automotive technical professional looking for your next challenge, we'd love to hear from you.