Technician 2

Join a leading independent telecom and services provider as a Technician 2! Job Overview:As a Tech 2, you will provide on-site IT support either as part of a team or as the primary point of contact, handling hardware installations, laptop builds, desk-side assistance, and troubleshooting for users and meeting rooms. You will also maintain accurate ServiceNow records, adhere to standard procedures, perform proactive checks, manage warranty repairs, handle walk-up queries, and escalate issues as required while holding a valid UK driving licence. Location: Warrington WA3 7TH Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.33 (via a Hays Approved Umbrella Company). Contract Length: 22 Jun Aug 2030 Shift Pattern: Mon - Fri, 09:00 - 17:30 Key Responsibilities • Working either within a team on site or as the single point of contact for site. • Provide desktop hardware installation and swap services and assist users if required. • To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure, and manage hardware repair through the customer defined warranty routes where required. • Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues. • Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and polices is a must. • Proactive scheduled desk and meeting room checks to ensure maximum possible availability. • Meeting room support and fault diagnosis. • Ensure the Team Leaders are aware of any issues or potential escalations. Additional Information Interview Process: MS Teams/Telephonic/In-person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk