Technology Operations Manager

Cedar are looking for a Technology Operations Manager to join a growing organisation operating within a regulated industry, currently investing in their technology capabilities to support the next phase of their growth. Cedar are seeking an experienced hire to oversee day-to-day technology operations across a modern Microsoft environment. This is a senior operational role focused on service ownership, supplier management and stakeholder engagement rather than hands-on technical administration.Working across Technology, Risk, Compliance, Data and Change functions, you will ensure technology services remain stable, secure and scalable. You will also play a key role in driving operational improvements, strengthening resilience and ensuring third-party providers consistently deliver against agreed expectations. This role offers the opportunity to influence technology operations within a dynamic organisation undergoing continued transformation. Key Responsibilities • Oversee the operational performance of core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services. • Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis and remediation tracking. • Ensure device and endpoint compliance issues are identified, monitored and resolved appropriately. • Oversee joiner, mover and leaver processes across user access, devices, licensing and offboarding activities. • Work closely with Risk, Compliance, Projects, Change and Data teams to translate business requirements into effective technology outcomes. • Support cyber security activities through operational oversight of access controls, patching, endpoint compliance and supplier-led remediation activities. • Contribute to the enhancement of technology assurance and control frameworks across the organisation. • Ensure technology services support wider governance, data management and operational requirements. • Support business continuity and disaster recovery planning, testing and ongoing improvements. • Produce reporting across service performance, incidents, supplier delivery, operational risks and compliance activities. • Drive continuous improvement initiatives across technology operations and service management practices. About YouYou will be an experienced technology operations professional with a track record of working in regulated or complex environments and a passion for delivering high-quality technology services. Experience in the following areas is desirable: • Microsoft 365, Azure and enterprise technology operations. • Supplier and managed service provider management. • Incident, problem, change and service management. • Cyber security and operational resilience practices. • Governance, audit and compliance environments. • Business continuity and disaster recovery planning. • Stakeholder management across both technical and non-technical teams. • Management reporting and operational performance metrics. • Driving process improvements and enhancing service delivery.