Temporary Customer Solutions Advisor

The Temporary Customer Solutions Advisor will play a vital role in handling client interactions and resolving queries efficiently. This temporary position based in Andover requires a focus on delivering excellent customer service and ensuring client satisfaction. Client Details The company is a well-established organisation, known for its commitment to providing high-quality products and services. With a supportive work environment, this medium-sized company values operational excellence and customer-centric solutions. Description • As the Temporary Customer Solutions Advisor you will: • • Respond to customer queries via phone, email, and other communication channels in a professional and timely manner. • Maintain accurate and up-to-date records of customer interactions and resolutions. • Collaborate with internal teams to resolve product or service issues effectively. • Provide product information and guidance to customers as needed. • Identify and escalate complex issues to the appropriate department for resolution. • Ensure compliance with company policies and procedures during all customer interactions. • Contribute to improving customer satisfaction and retention through proactive communication. • Support the Customer Service department with administrative tasks as required. Profile A successful Temporary Customer Solutions Advisor should have: • Previous experience in a customer service or support role. • Strong communication skills, both written and verbal. • Proficiency in using customer relationship management (CRM) software. • An ability to multitask and prioritise workload effectively in a fast-paced environment. • A customer-focused mindset and problem-solving skills. • Attention to detail and accuracy in handling customer information. Job Offer • Competitive hourly pay • Temporary position providing flexible start time. • Opportunity to gain valuable experience. • Supportive and collaborative work environment in Andover.