Temporary Medical Receptionist

• The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels. • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice either face to face on reception or over the telephone. • Deal with all general enquiries either in person or via the telephone • Process appointment requests for today/future appointments from patients by telephone and in person in line with practice protocols for the management of routine and urgent appointment requests • Care navigation of patients to the most appropriate health care service or professional where in line with practice protocols. • Deal with visit requests in line with practice procedures; relay home visit request information in a clear, concise and accurate manner to the appropriate member of staff, ensuring careful recording of all relevant details. • Receive and make telephone calls as required and take messages when required; when taking messages ensure accuracy of detail and ensure prompt delivery to the most appropriate person/GP • To process repeat prescription requests in accordance with practice guidelines CONT... Please refer to Job Description for further duties. Job description Job responsibilities • The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels. • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice either face to face on reception or over the telephone. • Deal with all general enquiries either in person or via the telephone • Process appointment requests for today/future appointments from patients by telephone and in person in line with practice protocols for the management of routine and urgent appointment requests • Care navigation of patients to the most appropriate health care service or professional where in line with practice protocols. • Deal with visit requests in line with practice procedures; relay home visit request information in a clear, concise and accurate manner to the appropriate member of staff, ensuring careful recording of all relevant details. • Receive and make telephone calls as required and take messages when required; when taking messages ensure accuracy of detail and ensure prompt delivery to the most appropriate person/GP • To process repeat prescription requests in accordance with practice guidelines CONT... Please refer to Job Description for further duties.