Temporary Sales Advisor - Part Time Remote Contract

Company Overview The Diamond is one of the UK’s largest online jewellers, boasting over 150,000 satisfied customers and more than 14 years of experience in selling jewellery online. We are proud of our exceptional customer service and our high ratings on Trustpilot, which reflect our commitment to creating memorable experiences for our customers. We're looking for enthusiastic, target-driven Remote Sales Advisors to join our growing team. If you enjoy building relationships, helping customers make important purchasing decisions and exceeding sales targets, we'd love to hear from you. About the Role: This is a sales-focused role where you'll be responsible for converting enquiries into sales while delivering an exceptional customer experience. You'll speak with customers via live chat, telephone and email, guiding them through our jewellery collections, understanding their needs and confidently recommending the perfect piece. Every conversation is an opportunity to build trust, increase basket value and create a memorable customer experience. You'll be measured against sales performance and KPIs, so we're looking for someone who enjoys working towards targets and takes pride in achieving results. Key Responsibilities: • Converting customer enquiries into sales across live chat, email and telephone. • Building rapport with customers and understanding their requirements. • Recommending jewellery based on customer preferences, budget and occasion. • Using upselling, cross-selling and link-selling techniques to maximise revenue. • Following up with customers to recover abandoned baskets and prevent order cancellations. • Delivering a luxury customer experience from first contact through to purchase. • Supporting customers throughout the buying journey and after-sales process. • Managing inbound and outbound calls confidently and professionally. • Performing fraud checks in line with company procedures. • Managing your customer workload to ensure enquiries are responded to promptly. • Working closely with internal teams to keep customers informed about their orders. • Handling customer concerns professionally while protecting sales opportunities wherever possible. • Achieving individual and team sales targets and contributing to the overall success of the business. Requirements: • Previous experience in a sales or target-driven customer service role. • A proven ability to build rapport and confidently close sales. • Strong communication skills with an excellent telephone manner. • Experience working towards KPIs and sales targets. • A proactive and positive attitude with a passion for delivering outstanding customer experiences. • Confident using computer systems and learning new software. • Experience using Outlook, Microsoft Teams or Live Chat systems is advantageous. • A quiet home-working environment with a reliable internet connection. • Your own laptop or desktop computer (equipment is not provided). • Flexibility to work evenings, weekends and additional hours during peak trading periods. Available Contracts & Shift Patterns: We have 3 remote positions available: We currently have varied contracts available, with hours spread across our opening times: Monday to Friday, 7am – 10pm and Saturday & Sunday, 10am – 9pm. Shift patterns are pre-set and not rotational. If you have any questions about the shifts, please get in touch before applying. Please also refrain from using our customer service email for recruitment-related queries, as this impacts the onsite team’s KPIs. We kindly request that you direct any questions via Indeed, where our recruitment team will be able to respond directly. Below are the available shift patterns we are hiring for: Contract 10 - 36 Hours Tuesday, Wednesday & Friday: 2:00pm – 10:00pm Thursday: 4:00pm – 10:00pm Saturday: 9:00am – 3:00pm Contract 11 - 12 Hours Friday: 4:00pm – 10:00pm Saturday: 3:00pm – 9:00pm Contract 6 - 30 Hours Monday & Wednesday: 4:00pm – 10:00pm Thursday: 4:00pm – 10:00pm Saturday & Sunday: 9:00am – 3:00pm Application Process: To apply, please send your CV along with a cover letter stating which contract and shift pattern(s) you are interested in. Full training will be provided to ensure you have the tools and knowledge to succeed in your role. Full training will be provided before you begin your role. Training will take place as a group during September 2026, Monday to Friday between 9:00am and 5:00pm. Once training has been successfully completed, you'll move onto your contracted shift pattern. Join us and help our customers celebrate life’s most special moments with stunning jewellery and five-star service. Job Types: Part-time, Fixed term contract Contract length: 4 months Pay: Up to £12.71 per hour Benefits: • Employee discount • Work from home Application question(s): • If you have live chat, telephone and email customer service in a fast paced environment. Please use this box to list the examples? • This role is fully remote, so a suitable home working environment and a reliable internet connection are essential. Do you have a quiet, dedicated workspace and stable internet access to support remote working? Please also tell us about any previous experience you have with remote working. • Please indicate which temporary contract(s) you are most interested in, using the contract names listed in the job description • Training will begin in September 2026 and will take place in a group setting between 9am – 5pm. You will be scheduled for training during these hours, for the hours outlined in your chosen contract. A full training schedule with your allocated times will be provided in advance. Your regular shift pattern will begin in October, or once training has been completed. Will you be able to attend the training? Experience: • Sales: 3 years (preferred) • Call Center: 2 years (required) Work authorisation: • United Kingdom (required) Location: • United Kingdom (required) Work Location: Remote