Third Party Management Officer (Housing)

We’re recruiting on behalf of a well-established Housing provider for a Third Party Management Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents’ interests, ensuring contractual compliance, and driving high service standards across managed estates. This is a temp - perm role however please apply if you have the experience and are looking for permanent only. They offer flexible working hours, a 9 day fortnight and hybrid working (2 days from the office per week). Please note the location of the office will change and be more centrally based. What You’ll Be Doing: • Overseeing third-party agreements, head leases and managing agents • Scrutinising service charge demands, accounts and formal notices • Monitoring contractor performance against KPIs and SLAs • Investigating and escalating disputes or non-compliance • Supporting financial and building safety compliance monitoring • Acting as a key liaison between residents, managing agents and internal teams • Supporting delivery of leasehold and property management services What They Look For: • Experience of building relationships with third-party managing agents • Knowledge of leases, service level agreements and service charges • Ability to analyse financial information and performance data • Strong stakeholder engagement and influencing skills • Confident challenging underperformance and driving improvements • Ability to handle stage 1 complaints If you’re proactive, commercially aware and passionate about delivering high-quality services to residents, we’d love to hear from you.