Job description
• Accept referrals via agreed protocols within the service.
• Assess and support people with common mental health problems in the self-management
of their recovery.
• Undertake patient-centred assessments which identify areas where the person wishes to
see change and/or recovery, make an accurate assessment of risk to self and others, and
manage risk or escalate risk in line with service protocols.
• Make decisions on the suitability of new referrals, adhering to service referral protocols;
refer unsuitable clients on to the relevant service or back to the referral agent as
necessary, or step the person up to high-intensity psychological therapy.
• Provide a range of information and support for evidence-based, high-volume, low
intensity psychological treatments. This may include guided self-help, computerised CBT, and information about pharmacological treatments. This work may be face to face, by
telephone or via other agreed media.
• Produce clear, accurate and professional written correspondence, including the ability to
write professional letters to GPs, referrers and other professionals, in line with service
protocols, confidentiality and clinical governance requirements.
• Educate and involve family members, carers and others in treatment as necessary and
appropriate.
• Adhere to agreed activity requirements relating to the number of client contacts offered
and clinical sessions carried out each week in order to minimise waiting times and ensure
treatment delivery remains accessible and convenient.
• Attend multi-disciplinary meetings relating to referrals or clients in treatment, where
appropriate.
• Complete all requirements relating to data collection within the service.
• Keep coherent records of all clinical activity in line with service protocols and use these
records and clinical outcome data in clinical decision making.
• Work closely with other members of the team, ensuring appropriate step-up and step
down arrangements are in place to maintain a stepped care approach.
• Assess and integrate issues surrounding work and employment into the overall therapy
process.
• Operate at all times from an inclusive values base which promotes recovery and
recognises and respects diversity.
• Attend and fulfil all requirements of the training element of the post, including practical,
academic and practice-based assessments, and apply learning from the training
programme in practice.
• Receive supervision from educational providers in relation to course work, and prepare
and present clinical information for all patients on the caseload to clinical case
management supervisors on an agreed and scheduled basis to support safe practice and
clinical governance.
• Respond to and implement supervision suggestions in clinical practice, and engage in
personal development supervision to improve competence and clinical practice.
• Ensure standards of practice are maintained according to the employer, the education
provider, relevant regulating bodies and current national guidance, including guidance
relevant to common mental health problems and primary care services.
• Ensure client confidentiality is protected at all times and that all information processed
for service users and staff is accurate, confidential, secure and in line with data
protection, security and confidentiality policies.
• Keep up to date with advances in the treatment of common mental health problems,
legislation, national and local policies, and procedures relevant to mental health and
primary care services.
• Contribute to the development of best practice within the service and attend relevant
conferences, workshops or training in line with identified professional objectives.
• Take responsibility for personal health and safety, and for the health and safety of
colleagues, service users and the general public in line with Making Space policy.
• Report safeguarding, clinical risk or whistleblowing concerns to an appropriate senior
colleague, manager or senior manager and/or to the relevant external authority where
required.
• Undertake any other duties in order to meet personal, team and organisational objectives
following consultation with your manager.
Job description
Job responsibilities
• Accept referrals via agreed protocols within the service.
• Assess and support people with common mental health problems in the self-management
of their recovery.
• Undertake patient-centred assessments which identify areas where the person wishes to
see change and/or recovery, make an accurate assessment of risk to self and others, and
manage risk or escalate risk in line with service protocols.
• Make decisions on the suitability of new referrals, adhering to service referral protocols;
refer unsuitable clients on to the relevant service or back to the referral agent as
necessary, or step the person up to high-intensity psychological therapy.
• Provide a range of information and support for evidence-based, high-volume, low
intensity psychological treatments. This may include guided self-help, computerised CBT, and information about pharmacological treatments. This work may be face to face, by
telephone or via other agreed media.
• Produce clear, accurate and professional written correspondence, including the ability to
write professional letters to GPs, referrers and other professionals, in line with service
protocols, confidentiality and clinical governance requirements.
• Educate and involve family members, carers and others in treatment as necessary and
appropriate.
• Adhere to agreed activity requirements relating to the number of client contacts offered
and clinical sessions carried out each week in order to minimise waiting times and ensure
treatment delivery remains accessible and convenient.
• Attend multi-disciplinary meetings relating to referrals or clients in treatment, where
appropriate.
• Complete all requirements relating to data collection within the service.
• Keep coherent records of all clinical activity in line with service protocols and use these
records and clinical outcome data in clinical decision making.
• Work closely with other members of the team, ensuring appropriate step-up and step
down arrangements are in place to maintain a stepped care approach.
• Assess and integrate issues surrounding work and employment into the overall therapy
process.
• Operate at all times from an inclusive values base which promotes recovery and
recognises and respects diversity.
• Attend and fulfil all requirements of the training element of the post, including practical,
academic and practice-based assessments, and apply learning from the training
programme in practice.
• Receive supervision from educational providers in relation to course work, and prepare
and present clinical information for all patients on the caseload to clinical case
management supervisors on an agreed and scheduled basis to support safe practice and
clinical governance.
• Respond to and implement supervision suggestions in clinical practice, and engage in
personal development supervision to improve competence and clinical practice.
• Ensure standards of practice are maintained according to the employer, the education
provider, relevant regulating bodies and current national guidance, including guidance
relevant to common mental health problems and primary care services.
• Ensure client confidentiality is protected at all times and that all information processed
for service users and staff is accurate, confidential, secure and in line with data
protection, security and confidentiality policies.
• Keep up to date with advances in the treatment of common mental health problems,
legislation, national and local policies, and procedures relevant to mental health and
primary care services.
• Contribute to the development of best practice within the service and attend relevant
conferences, workshops or training in line with identified professional objectives.
• Take responsibility for personal health and safety, and for the health and safety of
colleagues, service users and the general public in line with Making Space policy.
• Report safeguarding, clinical risk or whistleblowing concerns to an appropriate senior
colleague, manager or senior manager and/or to the relevant external authority where
required.
• Undertake any other duties in order to meet personal, team and organisational objectives
following consultation with your manager.