Transport Planner

Mpeople Recruitment are seeking an experienced Transport Planner on behalf of our reputable client based in Salford. • Salary: £35,000 per annum • Hours: 35 hours per week • Location: Salford Responsibilities would include: • Act as the main point of contact for assigned customer accounts. • Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates. • Coordinate with internal departments to ensure the highest standard of service. • Monitor and maintain service level agreements and client KPIs. • Proactively communicate with clients regarding shipment status, service changes, or delays. • Handle customer enquiries, complaints, and escalations professionally and promptly. • Develop and maintain strong, long-term relationships with both internal and external stakeholders. • Identify opportunities to improve service quality as well as establish potential for growth. • Support the onboarding of new clients and ensure a smooth transition. • Support with customer site visits, teams meetings, and regular communication over the telephone. The desired candidate would have the following experience, skills and attributes: • Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued). • Excellent communication, interpersonal, and problem-solving skills. • Ability to prioritise tasks and manage time effectively. • Have a customer-centric mindset with a focus on relationship management. • Ability to work independently and collaboratively in a team environment.