Turkish-Speaking Call Centre Agent - Haringey&Islington

KEY RESPONSIBILITIES: • Work collaboratively to support the team to facilitate the smooth continuity of service delivery. • Assist in the day to day running of the immunisation programmes for the call Centre. • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics. • Coordinating the operation of the community clinics in line with company policy and procedures where directed. • Working towards agreed KPI's to ensure targets are achieved. • Participate positively in regular team meetings. • Undertake other duties commensurate with the level of this position. • Comply with Company policies & procedures. Job description Job responsibilities KEY RESPONSIBILITIES: • Work collaboratively to support the team to facilitate the smooth continuity of service delivery. • Assist in the day to day running of the immunisation programmes for the call Centre. • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics. • Coordinating the operation of the community clinics in line with company policy and procedures where directed. • Working towards agreed KPI's to ensure targets are achieved. • Participate positively in regular team meetings. • Undertake other duties commensurate with the level of this position. • Comply with Company policies & procedures.