Unified Communications Technician

We are looking for a Unified Communication Technician to join a busy telecoms and connectivity team. You'll play a key role in delivering, supporting and maintaining voice and data solutions for business customers, combining hands-on installations with remote technical support and fault resolution. What You'll Be Doing • Installing and configuring VoIP and hosted voice systems • Supporting broadband, fibre, leased line and connectivity services • Providing 1st and 2nd line technical assistance • Troubleshooting network, telephony and hardware issues • Working with suppliers and carriers to resolve service faults • Supporting project delivery and customer onboarding activities • Maintaining accurate technical documentation and ticket updates Essential Skills • Telecoms, VoIP or Unified Communications experience • Strong fault-finding and troubleshooting abilities • Knowledge of connectivity technologies and business communications • Excellent customer service skills • Ability to manage support tickets within agreed service levels Nice to Have • Structured cabling experience • Networking knowledge including routing and switching • Experience with leased lines and hosted voice platforms