UX / Service Designer - Consumer Duty

UX / Service Designer - Consumer Duty £Market Rate London / Primarily Remote 4 months initially My client is an instantly recognisable consultancy who require a UX / Service Designer to join a business-critical programme for an end client. Key Responsibilities: • Own the end-to-end enrolment and onboarding journey, from payment request through open banking consent to affordability assessment and confirmed payment plans, optimising for conversion. • Design low-friction, compliant UX for sensitive flows, including vulnerability declaration (FCA Consumer Duty, GDPR Art. 9) and financial decision-making. • Lead the confirmation and payment experience, including one-tap VRP journeys and clear tariff/impact visualisations across web and mobile. • Define notification and communication design, including reminders, consent renewals, and affordability triggers, ensuring auditability and regulatory compliance. • Drive dual-track discovery, running research ahead of delivery, producing testable designs and insights to inform engineering and data science teams. • Collaborate cross-functionally with Product, Engineering, Data Science, and stakeholders to deliver accessible, inclusive, and high-performing user experiences in a regulated environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk