Workflow Administrator

Main Duties and ResponsibilitiesWorkflow Management • Process incoming clinical correspondence, including hospital letters, discharge summaries, pathology reports and other patient-related documentation. • Review and accurately assign documents to the appropriate clinician or team member. • Identify urgent correspondence and escalate promptly in accordance with practice protocols. • Ensure all workflow tasks are completed within agreed timescales. • Monitor workflow queues and prioritise work effectively. Patient Records • Maintain accurate and up-to-date electronic patient records. • Enter clinical information onto records in accordance with practice protocols. • Support the quality and integrity of patient data. • Ensure all documentation is filed correctly within the clinical system. Administrative Support • Provide administrative support to clinicians and the wider practice team. • Assist with the processing and management of patient information requests. • Support practice projects and service improvements as required. • Undertake any other reasonable administrative duties appropriate to the role. Information Governance • Maintain strict confidentiality regarding patient and practice information. • Comply with GDPR, Data Protection legislation and NHS Information Governance requirements. • Follow all practice policies and procedures relating to information security and confidentiality. General • Work collaboratively as part of the wider practice team. • Participate in training and development activities. • Contribute to the continuous improvement of practice processes and patient services. • Demonstrate a professional and courteous manner at all times. Job description Job responsibilities Main Duties and ResponsibilitiesWorkflow Management • Process incoming clinical correspondence, including hospital letters, discharge summaries, pathology reports and other patient-related documentation. • Review and accurately assign documents to the appropriate clinician or team member. • Identify urgent correspondence and escalate promptly in accordance with practice protocols. • Ensure all workflow tasks are completed within agreed timescales. • Monitor workflow queues and prioritise work effectively. Patient Records • Maintain accurate and up-to-date electronic patient records. • Enter clinical information onto records in accordance with practice protocols. • Support the quality and integrity of patient data. • Ensure all documentation is filed correctly within the clinical system. Administrative Support • Provide administrative support to clinicians and the wider practice team. • Assist with the processing and management of patient information requests. • Support practice projects and service improvements as required. • Undertake any other reasonable administrative duties appropriate to the role. Information Governance • Maintain strict confidentiality regarding patient and practice information. • Comply with GDPR, Data Protection legislation and NHS Information Governance requirements. • Follow all practice policies and procedures relating to information security and confidentiality. General • Work collaboratively as part of the wider practice team. • Participate in training and development activities. • Contribute to the continuous improvement of practice processes and patient services. • Demonstrate a professional and courteous manner at all times.