1st Line Support Engineer

1 Line Support Engineer: 1 Line Support – 12 - Month Contract - Crawley VIQU have been approached by a customer who are seeking a 1 Line Support contractor to provide some additional BAU support for their internal staff. The successful 1 Line Support will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets mainly focused on Hardware issues, as well as handling Software and breakfix issues. This role involves working with external clients also so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: • 1 Line / Service Desk / Customer Support – in a Windows / Microsoft environment: • SharePoint • Windows 10 • Office 365 • Active Directory • Azure • Intune • Experience supporting with face-to-face IT support • Triaging tickets and escalating to relevant teams where necessary • Experience with breakfix issues with Laptops, Ipads and Iphones • Excellent customer service skills Role details: • Job role: 1 Line Support • Job type: Contract • Duration: 12 months’ contract with view to extend • Location – Crawley– 5 days per week onsite Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.