2nd Line Engineer

Role - 2 Line Engineer Location - Newcastle Salary - £35,000 Hiring ASAP!!!! Fancy solving real problems for real clients, on real infrastructure - not just tickets? We are partnered with fast growing MSP, who are looking for a sharp, 2nd Line Engineer to join our Newcastle team and make an immediate impact. This isn't a role where you'll be stuck doing the same five fixes on repeat. You'll be hands-on across Azure, Microsoft 365, VMware/Citrix, and a huge variety of client environments - building your skills fast while being the trusted voice clients turn to when things go wrong. What You'll Be Doing • Delivering first-class 1st/2nd line support and being the go-to for client IT queries • Diagnosing everything from desktop hiccups to server-level issues, under time pressure and loving it • Keeping Active Directory, GPOs and Exchange running smoothly • Getting stuck into networking - TCP/IP, VLANs, firewalls, wireless configs • Working with firewall platforms like Fortigate, Cisco, SonicWall and WatchGuard • Managing backups via Azure and Veeam, and virtualisation across Hyper-V, VMware, AVD and RDS • Becoming the office expert on O365 and MFA • Documenting your wins so the whole team levels up What You'll Bring • 3+ years in a similar IT role, ideally MSP or customer-facing • A genuine passion for enterprise tech - networking, servers, endpoints, cloud, security • Confidence with Microsoft 365, Azure, Windows Server and AD • Exposure to cyber security tools - firewalls, web filters, advanced protection • VMware/Hyper-V experience, and ideally some Veeam know-how • Bonus points for Mac support experience • Certifications a plus: Microsoft Azure/365, VMware VCP, Citrix, Veeam • Willingness to travel to client sites across the UK when needed Our Culture Our values drive everything. We're a fun, fair place to work where people are genuinely supported to grow - with Culture Champions making sure that's more than just words on a wall. Ready to Jump In? Apply with an up-to-date CV to be considered!