2nd Line support/Migration engineer

2nd Line Support Engineer £250 per day | Inside IR35 | London | Immediate Start We're working with a well-known organisation delivering a major Microsoft migration programme and are looking for an experienced 2nd Line Support Engineer to join the team. If you've supported users through Microsoft 365 migrations and enjoy solving technical issues while delivering excellent customer service, we'd love to hear from you. What you'll be doing: • Providing 2nd line support throughout a large-scale migration programme • Supporting users before, during and after migration activities • Assisting with UPN and primary email address changes • Troubleshooting Outlook, Teams and OneDrive re-authentication issues • Resolving MFA and SSO access problems • Validating user profiles and ensuring a seamless migration experience • Delivering first-class support to minimise disruption to business users What we're looking for: • Previous 2nd Line Support experience in a Microsoft 365 environment • Strong troubleshooting skills across Outlook, Teams, OneDrive and Windows • Experience supporting migration or transformation projects is highly desirable • Excellent communication and customer-facing skills • Ability to work onsite in London Contract • £250 per day • Inside IR35 • London-based • Immediate start If you're available at short notice and want to be part of a high-profile migration project, apply today to find out more.