Accommodation & Lettings Manager

The Opportunity An established and growing property organisation is seeking an experienced Lettings & Accommodation Manager to oversee a diverse residential portfolio, including shared housing and purpose-built accommodation. This is a key leadership role responsible for ensuring high standards of compliance, operational delivery, and customer experience, while driving performance across lettings and property management activities. Reporting into senior leadership, you will take full responsibility for the day-to-day management of a regional property portfolio. You will lead a multi-disciplinary team and ensure all properties are managed in line with legislation, regulatory requirements, and internal standards. The role offers a balance of operational oversight and hands-on management, particularly during peak periods, ensuring properties are safe, compliant, and delivering a high-quality tenant experience. Key Responsibilities Operational Management • Oversee day-to-day operations across the portfolio • Manage occupancy levels, lettings performance, and rent collection • Lead peak operational delivery, including turnaround periods and property readiness Compliance & Regulation • Ensure full compliance with housing, health & safety, and fire regulations • Manage licensing requirements and regulatory standards • Oversee inspections, audits, and accreditation processes Team Leadership • Lead, develop, and motivate teams across lettings, compliance, and maintenance • Set objectives, manage performance, and support development • Foster a culture of accountability and service excellence Maintenance & Asset Management • Oversee planned and reactive maintenance • Manage contractors and ensure service delivery standards • Monitor compliance inspections and remedial actions Tenant Experience • Ensure a high-quality living experience for residents • Manage communications, welfare considerations, and complaints resolution Financial Management • Manage budgets, costs, and financial performance • Support income growth and cost control initiatives About You • Proven experience in property, lettings, or accommodation management • Strong understanding of housing compliance and regulatory requirements • Experience managing teams and multiple property types • Excellent organisational and leadership skills • Strong customer service and stakeholder management capability Key Attributes Key Attributes • Hands-on and operationally focused • Strong leadership and people management skills • Detail-oriented with a focus on compliance • Able to manage competing priorities in busy environments • Commercially aware and performance-driven