Account Manager

Account Manager (French Speaker) Location: Richmond, Surrey Job Type: Full-time, Office-based Hours: 9-5 with 4pm finish Fridays Salary: £60k-£80k plus OTE of £30-40k plus excellent benefits My client, and award winning company specialising in a niche SaaS market in Patent solutions, is seeking a new Account Manager due to being in a high growth stage and looking to enhance their team with a motivated and professional Account Manager. This role is crucial for maintaining and expanding their client relationships, ensuring the continued success in our sales and customer service efforts. Day-to-day of the role: • Generate sales among existing and new client accounts globally, including upselling and cross-selling. • Serve as the primary and responsive point of contact for an assigned portfolio of clients in person and on the phone • Develop and maintain long-term relationships with accounts, ensuring consistent service across the organisation. • Ensure clients receive requested products and services in a timely fashion. • Communicate client needs and demands to the IT and Support teams. • Forecast and track client account metrics, identifying trends or concerns. • Manage projects within client relationships to meet company goals. • Identify opportunities to grow business with existing clients through a consultative approach • Coordinate with staff members working on the same account to ensure consistent service. • Service multiple clients concurrently, often meeting tight deadlines. • Maintain records of client contracts, documentation, and all communications within HubSpot. • Travel to client locations for business meetings, conferences, and trade events. Required Skills & Qualifications: • Degree level education or equivalent. • Fluent French • Must have experience in a SaaS role; Intellectual Property/Patent Solutions/Trademark solutions? • Excellent computer skills, including proficiency in Outlook, PowerPoint, Word, and Excel. • Eligible to work in the UK • Ability to travel to conferences and client locations in the UK and overseas, including travel outside work hours and at weekends. Benefits: • Competitive salary and performance-related incentives. • Opportunities for professional growth in a multi-cultural and dynamic environment. • Participation in industry conferences and events. • Office-based role with travel opportunities. How to apply: To apply for the Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application demonstrates your ability to perform in a high-growth environment and your commitment to maintaining high standards in client relationship management. This role is an excellent opportunity for a professional looking to further their career in a globally recognized company with significant growth potential