ADHD Service Navigator

Patient Support • Act as the named coordinator and first point of contact for patients progressing through the ADHD pathway via telephone or in person. • Book appointments into the clinical system. • Assist patients in completing assessment forms and patient questionnaires in a clear manner. • Monitor attendance and proactively arrange follow up appointments with patients who may have missed or cancelled appointments. • Provide professional and empathetic explanations to patients about the process. • Signpost patients to wraparound support following a diagnosis (eg webinars) and assist with any barriers to access with the patient ensuring they receive the support they need. • Communicate effectively between clinicians, GP Practices and wrap around care providers. • Track patient progress and escalate patients who are not progressing through the service. Administrative Support • Accurately enter patient information and input data into the clinical system. • Provide administrative support to clinicians and service delivery manager, including diary management and rota coordination. • Assist in the coordination and scheduling of multidisciplinary team (MDT) meetings. Information Governance and Systems Management • Accurately enter and update patient data in clinical systems • Handle confidential information with discretion and professionalism in line with confidentiality and information governance policies • Support service audits, performance reporting, and data collection Service Development • Contribute to processes and systems that improve patient experience and flow • Identify gaps or inefficiencies and work with the team to resolve them • To proactively identify and address day to day operational issues as they arise. Job description Job responsibilities Patient Support • Act as the named coordinator and first point of contact for patients progressing through the ADHD pathway via telephone or in person. • Book appointments into the clinical system. • Assist patients in completing assessment forms and patient questionnaires in a clear manner. • Monitor attendance and proactively arrange follow up appointments with patients who may have missed or cancelled appointments. • Provide professional and empathetic explanations to patients about the process. • Signpost patients to wraparound support following a diagnosis (eg webinars) and assist with any barriers to access with the patient ensuring they receive the support they need. • Communicate effectively between clinicians, GP Practices and wrap around care providers. • Track patient progress and escalate patients who are not progressing through the service. Administrative Support • Accurately enter patient information and input data into the clinical system. • Provide administrative support to clinicians and service delivery manager, including diary management and rota coordination. • Assist in the coordination and scheduling of multidisciplinary team (MDT) meetings. Information Governance and Systems Management • Accurately enter and update patient data in clinical systems • Handle confidential information with discretion and professionalism in line with confidentiality and information governance policies • Support service audits, performance reporting, and data collection Service Development • Contribute to processes and systems that improve patient experience and flow • Identify gaps or inefficiencies and work with the team to resolve them • To proactively identify and address day to day operational issues as they arise.