Admin, Evaluation & Data Support: Trauma-Informed Care

Administrative Support • Provide full administrative support to the Trauma-Informed Care Lead and MDT • Coordinate and support monthly MDT case review meetings and case conferences • Prepare agendas, take minutes, and manage action trackers • Arrange clinics, meetings, and appointments • Maintain accurate records and filing systems (electronic and paper-based) • Act as a point of contact for people with high levels of service use, their carers, and partner organisations, ensuring clear communication, signposting, and trauma-informed coordination • Ensure administrative processes reflect trauma-informed principles, including sensitivity in communication and awareness of patient triggers Data Management • Maintain and update databases and tracking systems for people with high levels of service use • Ensure data accuracy, completeness, and quality • Input, extract, and manage data from clinical and non-clinical systems • Support data linkage across services where appropriate • Collect and monitor activity data including admissions, contacts, outcomes, and patient-level metrics Reporting & Evaluation • Produce routine performance reports (monthly/quarterly) for internal and external stakeholders Support monitoring of key performance indicators, including: • A&E attendances • Hospital admissions • Service utilisation • Engagement with programme interventions • Contribute to evaluation of programme outcomes and benefits • Assist with ROI and SROI reporting processes • Prepare data summaries, dashboards, and presentations • Produce reports relating to people with high levels of service use for MDT partners, ICS colleagues, and voluntary-sector organisations MDT & Programme Coordination • Act as a key point of contact for programme administration • Support coordination of case reviews and care planning activity for people with high levels of service use • Liaise with MDT partners (GPs, community teams, mental health, VCSE) • Support information sharing in line with governance requirements • Identify gaps or delays in workflows and escalate appropriately • Coordinate referrals, updates, and feedback loops with voluntary-sector partners delivering interventions Job description Job responsibilities Administrative Support • Provide full administrative support to the Trauma-Informed Care Lead and MDT • Coordinate and support monthly MDT case review meetings and case conferences • Prepare agendas, take minutes, and manage action trackers • Arrange clinics, meetings, and appointments • Maintain accurate records and filing systems (electronic and paper-based) • Act as a point of contact for people with high levels of service use, their carers, and partner organisations, ensuring clear communication, signposting, and trauma-informed coordination • Ensure administrative processes reflect trauma-informed principles, including sensitivity in communication and awareness of patient triggers Data Management • Maintain and update databases and tracking systems for people with high levels of service use • Ensure data accuracy, completeness, and quality • Input, extract, and manage data from clinical and non-clinical systems • Support data linkage across services where appropriate • Collect and monitor activity data including admissions, contacts, outcomes, and patient-level metrics Reporting & Evaluation • Produce routine performance reports (monthly/quarterly) for internal and external stakeholders Support monitoring of key performance indicators, including: • A&E attendances • Hospital admissions • Service utilisation • Engagement with programme interventions • Contribute to evaluation of programme outcomes and benefits • Assist with ROI and SROI reporting processes • Prepare data summaries, dashboards, and presentations • Produce reports relating to people with high levels of service use for MDT partners, ICS colleagues, and voluntary-sector organisations MDT & Programme Coordination • Act as a key point of contact for programme administration • Support coordination of case reviews and care planning activity for people with high levels of service use • Liaise with MDT partners (GPs, community teams, mental health, VCSE) • Support information sharing in line with governance requirements • Identify gaps or delays in workflows and escalate appropriately • Coordinate referrals, updates, and feedback loops with voluntary-sector partners delivering interventions