Clinical Operations Matron

Lead operational management of inpatient capacity and patient flow across both hospice sites. Maintain a minimum bed occupancy target of 80% at each site. Monitor and analyse occupancy, admission and discharge trends. Ensure admission waiting times remain below 48 hours wherever clinically appropriate. Work collaboratively with clinical teams, referrers and external partners to facilitate timely admissions, transfers and discharges. Identify and address barriers to access and patient flow. Monitor performance against agreed operational and service accessindicators. Produce performance reports and action plans to support service improvement. Hold delegated responsibility for agreed clinical operational budgets. Ensure effective stewardship of financial and physical resources. Monitor expenditure and financial performance against agreed plans. Support budget setting, business planning and service development. Optimise workforce resources and skill mix to meet patient need. Ensure procurement processes are followed and deliver value for money. Oversee appropriate management of clinical equipment, consumables and supplies. Work closely with Royal Cornwall Hospitals NHS Trust Pharmacy Services. Maintain relationships with NHS Supply Chain and approved suppliers. Support medicines governance and compliance with relevant legislation and policies. Ensure effective stock management systems are maintained. Oversee equipment replacement programmes and oxygen supply arrangements. Provide assurance regarding the safe procurement and use of clinical resources Contribute to leadership and delivery of the hospice clinical governance framework. Promote a culture of safety, learning and continuous improvement. Lead or support investigations relating to incidents, complaints and serious events. Ensure learning is embedded into practice. Monitor quality indicators and implement improvement actions where required. Work closely with governance and quality colleagues to support organisational compliance. Participate in audits, inspections and accreditation processes. Ensure risks are identified, assessed and managed appropriately. Support research and quality improvement activity across hospice services. Lead and support service redesign and transformation initiatives. Embed evidence-based practice and innovation into service delivery. Champion quality improvement methodologies across clinical services. Support delivery of organisational strategies and operational plans. Lead and support implementation of digital healthcare systems, including eCare. Promote staff engagement, training and adoption of digital solutions. Support data quality, reporting and system optimisation. Identify opportunities to improve patient experience, outcomes and operational efficiency. Develop productive relationships across clinical, medical and corporate teams. Act as a key operational link between: Medical staff Nursing teams Therapy services Lymphoedema services Governance and quality teams Community and acute care partners Promote multidisciplinary working, collaborative decision-making and shared accountability. Represent clinical operations at internal and external meetings as required. Act as an ambassador for hospice values and standards. Maintain registration and practice in accordance with the NMC Code. Provide expert professional nursing advice and leadership. Support development of future clinical leaders. Maintain professional competence through continuing professional development. Ensure best practice standards are embedded across services. The post holder will participate in a senior Clinical Operational On- Call rota, providing leadership and operational support outside normal working hours. Responsibilities include: Workforce escalation and staffing issues. Clinical operational concerns. Environmental and estate issues affecting patient care. Controlled drug incidents. Equipment failures and service disruption. Escalation of operational risks. Business continuity management. Major incident and emergency response. This post does not provide direct medical advice, prescribing support or patient-specific clinical decision making, which remain the responsibility of the medical on call service Job description Job responsibilities Lead operational management of inpatient capacity and patient flow across both hospice sites. Maintain a minimum bed occupancy target of 80% at each site. Monitor and analyse occupancy, admission and discharge trends. Ensure admission waiting times remain below 48 hours wherever clinically appropriate. Work collaboratively with clinical teams, referrers and external partners to facilitate timely admissions, transfers and discharges. Identify and address barriers to access and patient flow. Monitor performance against agreed operational and service accessindicators. Produce performance reports and action plans to support service improvement. Hold delegated responsibility for agreed clinical operational budgets. Ensure effective stewardship of financial and physical resources. Monitor expenditure and financial performance against agreed plans. Support budget setting, business planning and service development. Optimise workforce resources and skill mix to meet patient need. Ensure procurement processes are followed and deliver value for money. Oversee appropriate management of clinical equipment, consumables and supplies. Work closely with Royal Cornwall Hospitals NHS Trust Pharmacy Services. Maintain relationships with NHS Supply Chain and approved suppliers. Support medicines governance and compliance with relevant legislation and policies. Ensure effective stock management systems are maintained. Oversee equipment replacement programmes and oxygen supply arrangements. Provide assurance regarding the safe procurement and use of clinical resources Contribute to leadership and delivery of the hospice clinical governance framework. Promote a culture of safety, learning and continuous improvement. Lead or support investigations relating to incidents, complaints and serious events. Ensure learning is embedded into practice. Monitor quality indicators and implement improvement actions where required. Work closely with governance and quality colleagues to support organisational compliance. Participate in audits, inspections and accreditation processes. Ensure risks are identified, assessed and managed appropriately. Support research and quality improvement activity across hospice services. Lead and support service redesign and transformation initiatives. Embed evidence-based practice and innovation into service delivery. Champion quality improvement methodologies across clinical services. Support delivery of organisational strategies and operational plans. Lead and support implementation of digital healthcare systems, including eCare. Promote staff engagement, training and adoption of digital solutions. Support data quality, reporting and system optimisation. Identify opportunities to improve patient experience, outcomes and operational efficiency. Develop productive relationships across clinical, medical and corporate teams. Act as a key operational link between: Medical staff Nursing teams Therapy services Lymphoedema services Governance and quality teams Community and acute care partners Promote multidisciplinary working, collaborative decision-making and shared accountability. Represent clinical operations at internal and external meetings as required. Act as an ambassador for hospice values and standards. Maintain registration and practice in accordance with the NMC Code. Provide expert professional nursing advice and leadership. Support development of future clinical leaders. Maintain professional competence through continuing professional development. Ensure best practice standards are embedded across services. The post holder will participate in a senior Clinical Operational On- Call rota, providing leadership and operational support outside normal working hours. Responsibilities include: Workforce escalation and staffing issues. Clinical operational concerns. Environmental and estate issues affecting patient care. Controlled drug incidents. Equipment failures and service disruption. Escalation of operational risks. Business continuity management. Major incident and emergency response. This post does not provide direct medical advice, prescribing support or patient-specific clinical decision making, which remain the responsibility of the medical on call service