Administration Assistant

Safeguarding Admin role (3-month contract possibly longer) Hybrid role 3 days in office We are seeking a proactive and detail-oriented Administrator to support the effective delivery of safeguarding services within a Multi-Agency Safeguarding Hub (MASH). This pivotal role involves managing the main service phone line, ensuring queries are handled professionally, sensitively, and in a timely manner. You will be responsible for accurately recording information and ensuring all administrative processes align with safeguarding procedures and data protection standards. As a key point of contact within the MASH, you will regularly liaise with a wide range of internal teams and external partners, including health services, education providers, police, and other safeguarding agencies. A significant part of the role involves coordinating and processing information, requiring strong communication skills and the ability to build effective working relationships. The ideal candidate will demonstrate excellent organisational skills, the ability to manage competing priorities, and confidence in handling sensitive information. Previous administrative experience within a social care or safeguarding environment is desirable, alongside strong IT skills and exceptional attention to detail. Above all, you will bring a professional, calm, and empathetic approach, contributing to a service that places the safety and wellbeing of children and families at its core. We work on a hybrid basis, with a minimum of three days per week based in the office. What We're Looking For • Previous administrative experience, ideally within a social care, safeguarding, or public sector environment. • Excellent verbal and written communication skills. • Strong organisational skills with the ability to manage multiple priorities effectively. • Confidence in handling sensitive and confidential information. • Good IT skills, including experience using Microsoft Office applications and case management systems. • Ability to work effectively with a range of internal and external stakeholders. • A professional, resilient, and customer-focused approach. What We Offer In return, we can offer: • A supportive and collaborative working environment. • Opportunities for professional development and training. • Flexible hybrid working arrangements. • The opportunity to make a meaningful contribution to safeguarding children and supporting vulnerable families. • A rewarding role within a dedicated and passionate team.