Administrator - Alliance Teaching Practices(ATP)

This role will require you to maintain information and monitoring systems, and to support the demands of the service. Main Duties • Accurately transcribe complicated dictation with complex medical terminology, requiring concentration and appropriate attention to detail for prolonged periods, while subject to frequent interruptions. • Compose letters as appropriate and undertake transcription of dictation. • Receive and process all incoming mail, bringing this and other relevant matters to timely attention of the medical staff and taking appropriate action as necessary, identifying issues to escalate to the relevant clinician. • Efficiently process and record referral letters and medical reports. • Preparation and production of document templates, e.g. hospital referrals, call letters, etc. • Effectively operate the Choose and Book Referral computer system. • The co-ordination and administration of requests from solicitors and GPs for patient records in line with the Access to Medical Records Act and CRGPA DSAR Policy. • Liaise with Healthcare professionals, patients, solicitors and other external organisations to assist with the resolution and administration of queries. • Maintenance of appropriate system for monitoring of payments invoiced and received for non-NHS services undertaken by the practice. • Maintenance of directory for services available to patients. To include consultants, chiropodists and other available services. • Audit trail for referrals ensuring referral process is completed in timely manner. • Undertake information retrievals for the Practice and patients best interests as requested by the GPs. Operations • Work confidentially at all times. • Work safely at all times in accordance with Legislative requirements and Practices policies and procedures. • Answer telephones and assist reception function when required, ensuring an effective and efficient reception service is provided to patients and any other visitors to the Practice. • Provide an efficient, courteous and responsive reception and telephone service to the public. • Participate in new initiatives and future changes in service delivery improvements. • Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users. • Deal with all general enquiries. • Carry out a range of administration duties including word processing and data inputting duties as required into the clinical system, fax, photocopy and post. Facilities • Have a thorough knowledge of all practice procedures and work in accordance with approved protocols. • Ensure building security- have a thorough knowledge of doors/ windows/alarm. Other Tasks • Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the Practice team, or any other duties as requested by line manager. • Contributing to the development and improvement of services to patients. • Play an active role in the induction and training of new staff members. • Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance. • Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services. Job description Job responsibilities This role will require you to maintain information and monitoring systems, and to support the demands of the service. Main Duties • Accurately transcribe complicated dictation with complex medical terminology, requiring concentration and appropriate attention to detail for prolonged periods, while subject to frequent interruptions. • Compose letters as appropriate and undertake transcription of dictation. • Receive and process all incoming mail, bringing this and other relevant matters to timely attention of the medical staff and taking appropriate action as necessary, identifying issues to escalate to the relevant clinician. • Efficiently process and record referral letters and medical reports. • Preparation and production of document templates, e.g. hospital referrals, call letters, etc. • Effectively operate the Choose and Book Referral computer system. • The co-ordination and administration of requests from solicitors and GPs for patient records in line with the Access to Medical Records Act and CRGPA DSAR Policy. • Liaise with Healthcare professionals, patients, solicitors and other external organisations to assist with the resolution and administration of queries. • Maintenance of appropriate system for monitoring of payments invoiced and received for non-NHS services undertaken by the practice. • Maintenance of directory for services available to patients. To include consultants, chiropodists and other available services. • Audit trail for referrals ensuring referral process is completed in timely manner. • Undertake information retrievals for the Practice and patients best interests as requested by the GPs. Operations • Work confidentially at all times. • Work safely at all times in accordance with Legislative requirements and Practices policies and procedures. • Answer telephones and assist reception function when required, ensuring an effective and efficient reception service is provided to patients and any other visitors to the Practice. • Provide an efficient, courteous and responsive reception and telephone service to the public. • Participate in new initiatives and future changes in service delivery improvements. • Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users. • Deal with all general enquiries. • Carry out a range of administration duties including word processing and data inputting duties as required into the clinical system, fax, photocopy and post. Facilities • Have a thorough knowledge of all practice procedures and work in accordance with approved protocols. • Ensure building security- have a thorough knowledge of doors/ windows/alarm. Other Tasks • Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the Practice team, or any other duties as requested by line manager. • Contributing to the development and improvement of services to patients. • Play an active role in the induction and training of new staff members. • Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance. • Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.