Administrator Coordinator

Program Administrator/Coordinator Location: Liverpool, UK Hours: PT – 20 hours (5 day/week) Job Summary: The Program Administrator/Coordinator will professionally and accurately represent Yoh at Yoh client sites who maintains and further develops the relationship with clients and on-site contractors. Serves as the first line of communication, service, support, and conflict resolution to our on-site contractors and facilitates issues/concerns for our clients. Principal Responsibilities: • Works on-site with contract staff, serves as the first line of communication for contractor issues including educating contractors on Yoh/Client policies and procedures, research issues regarding contractor pay, benefits, and time entry and escalates to supporting internal team as necessary. • Prepare all onboarding documents and communicate changes to Internal support team. Coordinates the onboarding process with all parties. • Prepares and facilitates extension and off-boarding paperwork requirements, partnering with the Program Manager and internal support teams • Will work within the VMS technology system to manage the customer and contractor data, including providing reports to the client & Program Manager. • Will assist with payroll and timekeeping activities, following up on approvals, timecard discussions/adjustments, Holiday, sick time, etc. & processing Miscellaneous billings as requested. • May be required to facilitate and manage various auditing & administrative activities • Assists the Program Manager with projects and requests as necessary. Minimum Education: • Required bachelor’s degree Knowledge, Skills & Abilities: • Excellent customer service & communication skills • HR and Business acumen • Knowledge of the recruiting industry and experience working in the recruiting industry • Proficient with the use of the Microsoft Office Suite • Knowledge of/experience with client's industry • VMS Technology Experience a + (Beeline) Additional Skills: • Capacity to think, concentrate and focus over long periods of time • Ability to write complex documents in the [English] language • Ability to read complex documents in [English] language • Capacity to express thoughts orally (e.g., accurately, quick and loudly convey spoken instructions to workers) • Capacity to reason and make sound decisions • Ability to regularly perform all job functions at Company’s office or work site