Aftersales Manager

Aftersales Manager – Abingdon£45,000 Basic Salary | £60,000 OTE We are seeking an experienced and driven Aftersales Manager to lead a successful dealership's aftersales operation in Abingdon. This is an excellent opportunity for a proven automotive leader to take ownership of the Service and Parts departments, driving performance, profitability, and exceptional customer satisfaction. The successful candidate will be responsible for managing the day-to-day running of the aftersales function, developing their team, and ensuring the highest standards of customer service and operational efficiency are maintained. Key Responsibilities • Oversee the performance of the Service and Parts departments. • Drive profitability through effective departmental management and process improvement. • Lead, motivate, and develop the aftersales team to achieve departmental objectives. • Monitor and improve customer satisfaction and retention levels. • Ensure workshop efficiency and productivity targets are achieved. • Manage budgets, departmental KPIs, and financial performance. • Maintain compliance with manufacturer standards and dealership procedures. • Build strong relationships with customers, suppliers, and manufacturer representatives. • Identify opportunities to increase revenue through service plans, maintenance packages, and aftersales products. What We're Looking For • Previous experience as an Aftersales Manager, Service Manager, or similar leadership role within the automotive industry. • Strong understanding of dealership aftersales operations. • Proven ability to lead and develop high-performing teams. • Commercially minded with strong financial awareness. • Excellent communication and customer relationship skills. • Organised, proactive, and results-driven approach. • Full UK driving licence. What's On Offer • £45,000 basic salary. • £60,000 OTE. • Manufacturer and leadership training. • Excellent career progression opportunities. • Supportive and successful dealership environment. • Company benefits package.