Anti-Social Behaviour Case Officer (Manchester)

Join Manchester's Neighbourhoods Service as an Anti-Social Behaviour Case Officer. This role is crucial in delivering high-quality services through detailed technical regulatory knowledge and enforcement of relevant legislation. You will be instrumental in developing investigative procedures and ensuring the health, safety, and well-being of the community. Day-to-day of the role: • Provide expert advice and guidance on enforcing standards and regulating community activity. • Lead on the delivery of statutory enforcement obligations and liaise with other Council departments or relevant bodies as necessary. • Ensure all requests are handled within designated timescales and that actions are proportionate, effective, and of high quality. • Offer high-level support to both internal and external customers and stakeholders, maintaining excellent customer service standards. • Maintain expertise in subject matter specialism, undertaking research to ensure the Council adopts and maintains best practices. • Manage data quality, ensuring information recording is timely, accurate, and complete. • Potentially undertake management duties, including direct line management or matrix management of a team. Required Skills & Qualifications: • Experience in compliance, regulation, or a similar field. • Ability to communicate complex information effectively across all levels of staff. • Excellent time management skills and the ability to handle multiple priorities. • Creative thinking and problem-solving skills. • Good literacy and numeracy skills. • Proficiency in using multiple applications and software packages. • Full UK Driving License. • Willingness to consent to and apply for an enhanced DBS Disclosure. • Knowledge of ASB legislation and its practical application. Please note: We require someone with the confidence and resilience to enforce legislation which can include issuing verbal warnings, written warnings and preparing cases for potential court action. You must be able to confidently explain your enforcement decisions and deal with any challenges politely and professionally. To apply for the ASB Case Officer position, click Apply now and submit your CV