AOG Export Operator

Right Now Group are currently recruiting for an experienced AOG Operator to join an award-winning international freight forwarding business based in the Heathrow area. This is an exciting opportunity for someone with previous AOG or time-critical freight experience who thrives in a fast-paced environment and understands the importance of delivering exceptional customer service around the clock. You will play a key role in ensuring urgent shipments are managed efficiently from collection through to final delivery, providing customers with regular updates and solutions when every minute counts. Location: Heathrow Hours: Monday - Friday 4 on 4 off DAYS Salary: £35,000-£40,000 Location: West Drayton Key Duties: • Managing AOG and time-critical shipments from start to finish. • Coordinating urgent collections, airline bookings and final deliveries. • Liaising with airlines, transport providers, overseas agents and customers. • Monitoring shipments proactively and responding quickly to any operational issues. • Providing customers with regular shipment updates and ensuring service level agreements are achieved. • Completing all required export documentation and customs paperwork where applicable. • Working closely with internal departments to ensure the smooth movement of urgent freight. • Maintaining accurate records and updating internal systems. Previous Experience: • Previous experience within Air Freight Operations, ideally AOG or Time Critical. • Excellent understanding of air export procedures and freight forwarding operations. • Ability to remain calm and make decisions under pressure. • Strong communication and customer service skills. • Highly organised with excellent attention to detail. This is a fantastic opportunity to join a growing and well-respected freight forwarder that invests in its people and offers long-term career progression within a specialist AOG division.