Assistant Practice Manager

As Assistant Practice Manager at Rutland House Surgery, you will support the Practice Manager in the day-to-day operational management of our two practice sites, ensuring the smooth and efficient delivery of services and maintaining the highest standards of patient care. This is a varied and rewarding role that combines operational management, staff leadership, administrative oversight, and patient-focused service delivery. Key Responsibilities • Support the management and supervision of clinical and non-clinical staff across both practice sites. • Oversee administrative systems, operational procedures, and patient services to ensure the effective running of the practice. • Assist with staff rotas, recruitment, induction, training, appraisals, and HR processes. • Develop, review, and update practice policies, procedures, and operational protocols. • Work closely with patients, staff, PCN colleagues, and external healthcare organisations to support service delivery. • Assist the Practice Manager in ensuring compliance with CQC standards, NHS contractual requirements, information governance, and practice policies. • Support quality improvement initiatives, audits, and performance monitoring across both branches. • Maintain and improve administrative processes to enhance efficiency and patient experience. • Demonstrate strong administrative and IT skills, including proficiency in EMIS Web, Accurx, Agilio TeamNet, Microsoft Office, and NHS digital systems. • Communicate effectively with patients, colleagues, and external stakeholders, maintaining professionalism at all times. • Act as a proactive, flexible, and supportive member of the management team, contributing to the ongoing development and success of Rutland House Surgery. The successful candidate will be organised, motivated, adaptable, and committed to delivering high-quality healthcare services and an excellent patient experience across both practice locations. Job description Job responsibilities As Assistant Practice Manager at Rutland House Surgery, you will support the Practice Manager in the day-to-day operational management of our two practice sites, ensuring the smooth and efficient delivery of services and maintaining the highest standards of patient care. This is a varied and rewarding role that combines operational management, staff leadership, administrative oversight, and patient-focused service delivery. Key Responsibilities • Support the management and supervision of clinical and non-clinical staff across both practice sites. • Oversee administrative systems, operational procedures, and patient services to ensure the effective running of the practice. • Assist with staff rotas, recruitment, induction, training, appraisals, and HR processes. • Develop, review, and update practice policies, procedures, and operational protocols. • Work closely with patients, staff, PCN colleagues, and external healthcare organisations to support service delivery. • Assist the Practice Manager in ensuring compliance with CQC standards, NHS contractual requirements, information governance, and practice policies. • Support quality improvement initiatives, audits, and performance monitoring across both branches. • Maintain and improve administrative processes to enhance efficiency and patient experience. • Demonstrate strong administrative and IT skills, including proficiency in EMIS Web, Accurx, Agilio TeamNet, Microsoft Office, and NHS digital systems. • Communicate effectively with patients, colleagues, and external stakeholders, maintaining professionalism at all times. • Act as a proactive, flexible, and supportive member of the management team, contributing to the ongoing development and success of Rutland House Surgery. The successful candidate will be organised, motivated, adaptable, and committed to delivering high-quality healthcare services and an excellent patient experience across both practice locations.