Assistant Practice Manager [Rock Healthcare & Knowsley Medical Centre]

• Team Leadership: Lead and develop the practice team to foster a culture of safety, quality, and continuous improvement, working in close alignment with the Practice Manager. • Operational Efficiency: Plan, monitor, and continuously optimise practice operations, including appointment systems, triage workflows, and patient flow. • Business Continuity: Regularly review and update business continuity plans to ensure uninterrupted service delivery. • Training & Change Management: Coordinate staff training programs and successfully implement operational changes when required from the Practice Manager. • Regulatory Compliance: Ensure strict adherence to NHS standards, CQC requirements, data protection laws (GDPR), and other relevant healthcare legislation. Support the Practice Manager with CQC compliance. • Clinical Governance: Coordinate clinical governance frameworks, including clinical audits and Quality Improvement (QI) projects. • Risk & Safety Management: Conduct regular risk assessments, review practice policies, and serve as the designated Fire Warden. • Performance Targets: Set key performance indicators (KPIs) and drive achievement across all contract areas, including QOF (Quality and Outcomes Framework) and LCS (Local Enhanced Services). • Workforce Planning: Support the Practice Manager with workforce planning initiatives, including end-to-end recruitment and selection processes. • Staff Attendance & Wellbeing: Manage staff sickness and timekeeping, and conduct structured return-to-work interviews and probationary appraisals. • Employee Relations: Oversee disciplinary procedures and processes in strict accordance with legal and employment requirements. • Patient Relations: Oversee patient access, manage patient satisfaction surveys and provide complaintsm avoid escalation and provide initial responses professionally. • Facilities & IT: Manage practice facilities, estates, administrative workflows, and IT systems to ensure a safe and functional environment for all staff and visitors. • Secretarial Duties: Prepare meeting agendas, produce accurate minutes, arrange guest speakers / medical reps, and manage all associated training paperwork. For full details, please see the attached job description Job description Job responsibilities • Team Leadership: Lead and develop the practice team to foster a culture of safety, quality, and continuous improvement, working in close alignment with the Practice Manager. • Operational Efficiency: Plan, monitor, and continuously optimise practice operations, including appointment systems, triage workflows, and patient flow. • Business Continuity: Regularly review and update business continuity plans to ensure uninterrupted service delivery. • Training & Change Management: Coordinate staff training programs and successfully implement operational changes when required from the Practice Manager. • Regulatory Compliance: Ensure strict adherence to NHS standards, CQC requirements, data protection laws (GDPR), and other relevant healthcare legislation. Support the Practice Manager with CQC compliance. • Clinical Governance: Coordinate clinical governance frameworks, including clinical audits and Quality Improvement (QI) projects. • Risk & Safety Management: Conduct regular risk assessments, review practice policies, and serve as the designated Fire Warden. • Performance Targets: Set key performance indicators (KPIs) and drive achievement across all contract areas, including QOF (Quality and Outcomes Framework) and LCS (Local Enhanced Services). • Workforce Planning: Support the Practice Manager with workforce planning initiatives, including end-to-end recruitment and selection processes. • Staff Attendance & Wellbeing: Manage staff sickness and timekeeping, and conduct structured return-to-work interviews and probationary appraisals. • Employee Relations: Oversee disciplinary procedures and processes in strict accordance with legal and employment requirements. • Patient Relations: Oversee patient access, manage patient satisfaction surveys and provide complaintsm avoid escalation and provide initial responses professionally. • Facilities & IT: Manage practice facilities, estates, administrative workflows, and IT systems to ensure a safe and functional environment for all staff and visitors. • Secretarial Duties: Prepare meeting agendas, produce accurate minutes, arrange guest speakers / medical reps, and manage all associated training paperwork. For full details, please see the attached job description