Audiologist

Principal duties: 1. To deliver Audiology Service, ensuring that all patients are assessed accurately, and by the most suitable combination of clinical assessments, to include: • Taking of clinical histories from patients or their carers • Clinical interview to assess hearing and communication needs • Full otoscopy • Audiometric testing, including measurements of pure-tone air and bone conduction thresholds including masking • Assessment of current activity restrictions and participatory limitations - using a formal validated self-report instrument The Glasgow Hearing Aid Benefit Profile (GHABP) and Client Oriented Scale of Improvement (COSI) • Assessment of loudness discomfort levels • Integration of assessment findings with service user expectations • Development of a personalised care plan 2. To provide and fit a range of digital hearing aids, where clinically appropriate and agreed with the patient, including aural impression taking, fitting and adjustments where appropriate. 3. To provide appropriate hearing rehabilitation, for example service user information and how to access services such as hearing support. 4. To provide Information on and signposting to any relevant communication/social support services. 5. To record results on to patient management system and report writing to referring clinicians within the commissioning body set timescales. 6. To carry out follow-up appointment to assess whether needs have been met. 7. To assist with the development and delivery of the service in line with organisational business and service development plans, meeting the agreed targets and key performance indicators. 8. To support the Lead Audiologist and the Chief Executive Officer with ensuring that the service is complaint with the applicable National Standards (i.e. NICE, BAA), and is delivered in line with organisational Standard Operating Procedures, policies and protocols. 9. To support the Lead Audiologist and the Chief Executive Officer with the achievement of the Improving Quality in Physiological Services (IQIPS) Accreditation Standards. 10. To have the ability to make decisions about the most appropriate course of treatment for the patient in their care. This includes those with learning disabilities, challenging behaviour and additional disabilities or special needs. 11. To provide support with the scheduling of audiology clinic and staffing required to run the clinics. 12. To assist the Lead Audiologist and the Operations Manager with liaising with Hearing Aids suppliers and with keeping control of hearing aids stock and consumables, as and when necessary. 13. In conjunction with the Operations Manager, to provide the aftercare service for up to five years, including advice, maintenance and review at fifth year. 14. To demonstrate excellent communication skills with report writing and recording of notes on the patient management system. 15. To maintain patient safety through consistent compliance with organisational policies for hand hygiene, infection control and reporting of notifiable conditions. 16. To work closely with senior management, interdisciplinary teams and other stakeholders in order to develop, implement and evaluate services, activities and functions. 17. In conjunction with colleagues, to undertake marketing and development activities for the service. 18. To provide timely information to the Lead Audiologist and /or Chief Executive in readiness for inclusion into management reports for the Board, commissioners, stakeholders and in support of organisational income generation programme, as required. 19. To support the team with the production of publications and marketing materials for all services. 20. To ensure that all responsibilities and activities undertaken within the post are consistent with the terms and spirit of Hear for Norfolk's mission, vision, values, policies and procedures. 21. To be available to assist in other areas of the charity's work and assist other service managers as needs arise. Job description Job responsibilities Principal duties: 1. To deliver Audiology Service, ensuring that all patients are assessed accurately, and by the most suitable combination of clinical assessments, to include: • Taking of clinical histories from patients or their carers • Clinical interview to assess hearing and communication needs • Full otoscopy • Audiometric testing, including measurements of pure-tone air and bone conduction thresholds including masking • Assessment of current activity restrictions and participatory limitations - using a formal validated self-report instrument The Glasgow Hearing Aid Benefit Profile (GHABP) and Client Oriented Scale of Improvement (COSI) • Assessment of loudness discomfort levels • Integration of assessment findings with service user expectations • Development of a personalised care plan 2. To provide and fit a range of digital hearing aids, where clinically appropriate and agreed with the patient, including aural impression taking, fitting and adjustments where appropriate. 3. To provide appropriate hearing rehabilitation, for example service user information and how to access services such as hearing support. 4. To provide Information on and signposting to any relevant communication/social support services. 5. To record results on to patient management system and report writing to referring clinicians within the commissioning body set timescales. 6. To carry out follow-up appointment to assess whether needs have been met. 7. To assist with the development and delivery of the service in line with organisational business and service development plans, meeting the agreed targets and key performance indicators. 8. To support the Lead Audiologist and the Chief Executive Officer with ensuring that the service is complaint with the applicable National Standards (i.e. NICE, BAA), and is delivered in line with organisational Standard Operating Procedures, policies and protocols. 9. To support the Lead Audiologist and the Chief Executive Officer with the achievement of the Improving Quality in Physiological Services (IQIPS) Accreditation Standards. 10. To have the ability to make decisions about the most appropriate course of treatment for the patient in their care. This includes those with learning disabilities, challenging behaviour and additional disabilities or special needs. 11. To provide support with the scheduling of audiology clinic and staffing required to run the clinics. 12. To assist the Lead Audiologist and the Operations Manager with liaising with Hearing Aids suppliers and with keeping control of hearing aids stock and consumables, as and when necessary. 13. In conjunction with the Operations Manager, to provide the aftercare service for up to five years, including advice, maintenance and review at fifth year. 14. To demonstrate excellent communication skills with report writing and recording of notes on the patient management system. 15. To maintain patient safety through consistent compliance with organisational policies for hand hygiene, infection control and reporting of notifiable conditions. 16. To work closely with senior management, interdisciplinary teams and other stakeholders in order to develop, implement and evaluate services, activities and functions. 17. In conjunction with colleagues, to undertake marketing and development activities for the service. 18. To provide timely information to the Lead Audiologist and /or Chief Executive in readiness for inclusion into management reports for the Board, commissioners, stakeholders and in support of organisational income generation programme, as required. 19. To support the team with the production of publications and marketing materials for all services. 20. To ensure that all responsibilities and activities undertaken within the post are consistent with the terms and spirit of Hear for Norfolk's mission, vision, values, policies and procedures. 21. To be available to assist in other areas of the charity's work and assist other service managers as needs arise.