Audiology Receptionist/Admin Assistant

• Act as the first point of contact for patients attending Audiology and ENT services, providing a professional, welcoming and efficient reception service. • Receive and book in patients using Trust patient administration systems, ensuring patient demographic information is accurate and up to date. • Manage Audiology and ENT appointment bookings, amendments, cancellations and waiting lists, ensuring clinics are utilised effectively. • Answer telephone and email enquiries from patients, carers, GP practices and other healthcare professionals, providing information and resolving queries where appropriate. • Support Audiology and ENT clinical teams by preparing clinic documentation, patient records and clinic lists. • Assist with the administration of urgent and emergency Audiology and ENT pathways, ensuring timely access to care. • Liaise with Audiologists, ENT clinicians, administrative staff and external organisations to support smooth patient pathways. • Arrange interpreter services and other patient communication support where required. • Maintain accurate electronic and paper patient records in accordance with Trust policies and data protection requirements. • Process patient correspondence and clinical documentation, including scanning, filing and distributing information as required. • Handle patient payments and maintain accurate financial records in line with Trust procedures. • Respond appropriately to patient concerns, escalating issues to senior staff when necessary. • Support the management of departmental diaries and waiting lists to help maximise capacity and reduce patient waiting times. • Assist patients who require transport arrangements and provide support to patients attending clinics where required. • Support the day-to-day running of Audiology reception areas, ensuring a safe, organised and patient-friendly environment. • Work collaboratively with colleagues across Audiology, ENT and other hospital departments to deliver a high-quality patient experience. • Participate in service improvement initiatives, audits, staff training and departmental projects as required. • Adhere to Trust policies, procedures and standard operating procedures, ensuring patient confidentiality is maintained at all times. Job description Job responsibilities • Act as the first point of contact for patients attending Audiology and ENT services, providing a professional, welcoming and efficient reception service. • Receive and book in patients using Trust patient administration systems, ensuring patient demographic information is accurate and up to date. • Manage Audiology and ENT appointment bookings, amendments, cancellations and waiting lists, ensuring clinics are utilised effectively. • Answer telephone and email enquiries from patients, carers, GP practices and other healthcare professionals, providing information and resolving queries where appropriate. • Support Audiology and ENT clinical teams by preparing clinic documentation, patient records and clinic lists. • Assist with the administration of urgent and emergency Audiology and ENT pathways, ensuring timely access to care. • Liaise with Audiologists, ENT clinicians, administrative staff and external organisations to support smooth patient pathways. • Arrange interpreter services and other patient communication support where required. • Maintain accurate electronic and paper patient records in accordance with Trust policies and data protection requirements. • Process patient correspondence and clinical documentation, including scanning, filing and distributing information as required. • Handle patient payments and maintain accurate financial records in line with Trust procedures. • Respond appropriately to patient concerns, escalating issues to senior staff when necessary. • Support the management of departmental diaries and waiting lists to help maximise capacity and reduce patient waiting times. • Assist patients who require transport arrangements and provide support to patients attending clinics where required. • Support the day-to-day running of Audiology reception areas, ensuring a safe, organised and patient-friendly environment. • Work collaboratively with colleagues across Audiology, ENT and other hospital departments to deliver a high-quality patient experience. • Participate in service improvement initiatives, audits, staff training and departmental projects as required. • Adhere to Trust policies, procedures and standard operating procedures, ensuring patient confidentiality is maintained at all times.