Automotive Support Technician - IMI 4

This is an exciting opportunity to join a growing automotive manufacturer with a strong focus on innovation, quality, and customer satisfaction. The business operates across multiple international markets and is committed to developing advanced vehicle technologies, including conventional, hybrid, and electric vehicles. With a global presence and an expanding dealer network, the company continues to invest in product development, technical excellence, and aftersales support to deliver an exceptional customer experience. Key Responsibilities • Take ownership of reported technical issues and manage cases through to resolution using the technical support system. • Provide field-based technical support to the dealer network and produce detailed visit reports. • Prioritise and manage multiple complex technical cases simultaneously. • Escalate unresolved issues to engineering teams, ensuring timely and customer-focused solutions. • Support Quality teams in the investigation and resolution of product-related concerns. • Assist Customer Experience teams with technical input relating to customer complaints. • Contribute to the ongoing development and improvement of technical support processes and systems. • Review technical documentation received from global teams, ensuring it is suitable for the UK market and identifying any translation requirements. • Develop and deliver technical presentations, seminars, and workshops for technicians across the dealer network. • Create and maintain technical service bulletins, troubleshooting guides, and training materials. • Support Warranty teams by verifying technical failures and providing expert recommendations. • Carry out any other duties relevant to the role as required. Beneficial Skills / Experience: • Minimum of 5 years' experience in a technical support role within the automotive sector. • IMI Level 4 qualification. • Strong diagnostic and fault-finding skills, with the ability to resolve complex technical issues. • Experience using diagnostic equipment and engineering data logging tools. • Ability to read and interpret engineering drawings and electrical schematics. • Strong communication skills with the ability to influence and engage stakeholders at all levels. • Customer-focused approach with a commitment to delivering excellent service. • Good written and verbal English communication skills. • Proficient in Microsoft Office applications. • Full, clean UK driving licence. • Willingness to travel and stay away from home when required. • Experience working with electric and/or hybrid vehicles. • Master Technician status, engineering qualification, or equivalent technical experience. • Previous experience supporting dealer networks or field service operations.