Bank Medical Laboratory Assistant

• To work as part of a team to provide a high-quality service to all users of the Pathology Department. • And must be able to work night shifts when and if required to meet service needs. • Maintain good communication with the Specimen Reception Team Leader to minimise errors, set priorities, and ensure all work is completed within the working day. • Develop and maintain effective working relationships with senior laboratory staff. • Receive, sort, and accurately label patient samples including blood, bodily fluids, and other materials for laboratory processing. • Assist in the electronic production and distribution of pathology reports via post or fax. • Accurately input patient and sample data into the Pathology computer system in line with departmental procedures. • Handle incoming telephone enquiries directed to Specimen Reception, including: • Providing pathology results for Haematology, Biochemistry, and Microbiology where appropriate. • Redirecting calls to the relevant laboratory or clinical area when necessary. • Liaise with external laboratories for investigations or tests not performed in-house. • Notify relevant Consultants, Doctors, or Nursing staffeither over the phone or face-to-faceif an incorrect sample or incomplete information has been received. • Advise staff on appropriate specimen collection procedures in line with the Pathology Handbook. • Provide patients with information regarding 24-hour urine collection procedures over the phone and in person. • Direct patients requesting results to the appropriate requesting clinician. • Receive and assist all visitors to the laboratory in a professional, courteous, and helpful manner. • Maintain confidentiality and handle sensitive information appropriately in line with Trust policies. Please refer to the attached Job Description and Person Specification. Job description Job responsibilities • To work as part of a team to provide a high-quality service to all users of the Pathology Department. • And must be able to work night shifts when and if required to meet service needs. • Maintain good communication with the Specimen Reception Team Leader to minimise errors, set priorities, and ensure all work is completed within the working day. • Develop and maintain effective working relationships with senior laboratory staff. • Receive, sort, and accurately label patient samples including blood, bodily fluids, and other materials for laboratory processing. • Assist in the electronic production and distribution of pathology reports via post or fax. • Accurately input patient and sample data into the Pathology computer system in line with departmental procedures. • Handle incoming telephone enquiries directed to Specimen Reception, including: • Providing pathology results for Haematology, Biochemistry, and Microbiology where appropriate. • Redirecting calls to the relevant laboratory or clinical area when necessary. • Liaise with external laboratories for investigations or tests not performed in-house. • Notify relevant Consultants, Doctors, or Nursing staffeither over the phone or face-to-faceif an incorrect sample or incomplete information has been received. • Advise staff on appropriate specimen collection procedures in line with the Pathology Handbook. • Provide patients with information regarding 24-hour urine collection procedures over the phone and in person. • Direct patients requesting results to the appropriate requesting clinician. • Receive and assist all visitors to the laboratory in a professional, courteous, and helpful manner. • Maintain confidentiality and handle sensitive information appropriately in line with Trust policies. Please refer to the attached Job Description and Person Specification.