Block and Estate Manager

Role Overview W Property Solutions is seeking a highly organised and proactive Block Manager to manage a portfolio of residential developments across London and within the M25. The role requires full ownership of day-to-day management, ensuring developments are well maintained, fully compliant with statutory requirements, and that clients receive a consistently high standard of service. This is a hands-on position suited to someone who is detail-oriented, accountable, and confident working in a fast-paced environment. Key Responsibilities Portfolio Management Manage a portfolio of residential blocks and estates Act as the primary point of contact for clients, leaseholders, and RMC directors Carry out regular site inspections with clear reporting and action tracking Ensure all properties are maintained to a high standard Client & Leaseholder Communication Manage all correspondence in a timely and professional manner Attend AGMs and client meetings where required Issue formal communications including notices, updates, and consultations Handle complaints and queries effectively, maintaining strong relationships Compliance & Risk Management Ensure full compliance across developments, including:Fire Risk Assessments Health & Safety requirements Asbestos reports Lift and plant servicing Track and implement all recommended actions Oversee insurance requirements and claims where necessary Contractor & Maintenance Management Appoint and manage contractors and service providers Obtain and assess quotations to ensure best value Oversee works on site to ensure quality and completion Approve contractor invoices in line with completed works Service Charge & Financial Oversight Assist with the preparation of annual service charge budgets Monitor expenditure against budget and report variances Review and approve invoices Work closely with the accounts team to ensure accurate reporting Major Works & Projects Support Section 20 consultations Coordinate planned maintenance and capital works Liaise with consultants, surveyors, and contractors Ensure projects are delivered on time and within budget Key Skills & Experience Minimum 2–3 years’ experience in block/property management Strong understanding of leasehold management and compliance Experience managing service charges and contractors Excellent written and verbal communication skills Highly organised with strong attention to detail Able to manage multiple priorities effectively Personal Attributes Professional and client-focused Strong sense of ownership and accountability Calm under pressure with the ability to prioritise Solutions-driven and commercially aware What We Offer Competitive salary (dependent on experience) Career progression within a growing business Exposure to a varied portfolio of developments Direct access to directors and decision-making