Block Manager & Client Relationship Builder (Knightsbridge)

Job Title: Block Manager Location: Chelsea, London Salary: £45,000 – £60,000 (dependent on experience) We are working with a highly respected and well-established local agency in Chelsea, known as market leaders within the prime residential property sector. They are seeking an experienced and motivated Block Manager to join their growing team and take responsibility for a high-value, prestigious portfolio. The Role As Block Manager, you will be responsible for overseeing the day-to-day management of a portfolio of high-end residential blocks. You will act as the key point of contact for leaseholders, contractors, and stakeholders, ensuring the highest standards of service and compliance are maintained at all times. This is a client-facing role requiring confidence, professionalism, and strong communication skills, particularly over the phone. Key Responsibilities • Manage a portfolio of prestigious residential blocks • Liaise with leaseholders, residents, and contractors effectively • Oversee maintenance, repairs, and planned works • Ensure full compliance with all relevant legislation and regulations • Conduct regular site inspections and manage service delivery • Handle enquiries and resolve issues in a timely and professional manner • Build and maintain strong relationships with stakeholders • Monitor budgets and service charge expenditure • Ensure excellent levels of customer service at all times About You We are looking for an energetic, friendly, and highly motivated individual who thrives in a fast-paced environment. Essential requirements: • Proven track record in Block Management • ATPI qualified • Strong organisational skills and attention to detail • Confident and professional telephone manner • Excellent communication and interpersonal skills • Highly motivated with a proactive approach • Ability to commute within 1 hour of Chelsea, London Desirable: • Experience managing high-value or prestige portfolios • Previous experience working with a leading or well-respected agency What’s on Offer • Competitive salary (£45,000 – £60,000 depending on experience) • Opportunity to work with a highly respected, market-leading agency • Prestigious portfolio in one of London’s most desirable areas • Supportive and professional working environment • Excellent career progression opportunities If you are an experienced Block Manager looking to join a top-tier agency with an exceptional reputation and a high-quality portfolio, we would love to hear from you.