Breakdown Administrator (Weekends)

Reports to: Service Control Supervisor Direct Reports: None Hours: Sat, Sun & Mon = 7am to 7pm, Tues = 7am to 1.30pm (39.75 hrs p/week) Purpose of the role: • To support with the supervision of all maintenance and repair activities. • To provide effective customer service and build relationships with both internal and external customers. • To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. • To work within a service team and to liaise effectively with all other departments. • To prioritise work effectively ensuring all documentation is accurate. • To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. • To cover any regional controller absence/sickness. • To assist with Administration for both the service and admin team when required and record data accurately. Responsibilities: • To take customer calls and log repair notifications. • To allocate appropriate Field Service Engineer response to meet customer requirements. • Liaise with UK service supervisor and Service Manager regarding any issues that may arise. • Keep customers updated on the reported job progress. • Deal with day to day queries from both internal and external customers. • Ensure all jobs are entered onto the appropriate in-house computer system. • To reschedule jobs and resources according to emerging customer needs and resource availability. • Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment. • To ensure that all field service vehicle parts sales are recorded accurately and promptly. • Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. • To effectively liaise with customers regarding enquiries. • To provide further assistance to other team members when requested. • To work with all departments, particularly with projects that are being explored or implemented. • Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: • Effective time management and allocation of resources. • Effectively manage customer enquiries. • Monitoring engineers documentation. • Ensure best practices are used when distributing field service engineer’s jobs. Why You’ll Love Working Here: • 25 days holiday plus Bank Holidays: this isbased on a 5 day working week(pro rata to 20 days plus Bank Holidays for a 4 day working week) • Enhanced Pension Scheme and DIS Benefit: The company contributes 4% of total salary into our pension scheme, and 3x basic salary Death In Service. • Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. • Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. • GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. • Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. • Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. • Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. • My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. • Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.