Business Analyst

Business Analyst - Business Transformation / D365 Location: Leeds - Hybrid 12 month fixed term contract. Paying between £, depending on experience. A leading Managed Services provider is looking to appoint an experienced Business Analyst on a fixed-term contract. This is an excellent opportunity to contribute to key digital transformation initiatives, working across customer-facing platforms and enterprise systems, including Microsoft Dynamics 365, within a fast-paced and collaborative environment. As a Business Analyst, you will act as the vital link between business stakeholders and technical delivery teams, ensuring business requirements are clearly defined and successfully delivered. Key responsibilities: • Gather, analyse and document business requirements, translating them into user stories and functional specifications • Work closely with DevOps and cross-functional teams to design and deliver scalable digital solutions • Support the delivery of customer self-service platforms, integrated with third-party providers • Apply your knowledge of CRM, ERP and billing platforms and architectures to ensure solutions align with wider system landscapes • Drive process improvement initiatives through API integration and automation • Identify opportunities to optimise complex operational processes, including multi-line and multi-site service environments • Build and maintain effective relationships with stakeholders at all levels Key Skills & Experience • Proven experience as a Business Analyst within digital transformation environments • Strong experience with Microsoft Dynamics 365 (D365) or similar enterprise platforms • Solid understanding and awareness of CRM, ERP and billing platforms and architectures • Experience working in Agile / DevOps delivery environments • Strong skills in requirements gathering, process mapping and user story development • Experience delivering customer-facing digital solutions, such as portals or self-service platforms • Demonstrable experience with API integrations, automation and process optimisation • Excellent stakeholder engagement and communication skills Location: Leeds - Hybrid 12 month fixed term contract. Paying between £, depending on experience. Must be eligible to work in the UK.